Internship: Shelter Advocate

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Duties/Responsibilities:

Provides crisis services to victims of domestic violence/sexual assault

• Answers crisis hotline and TTY calls: provides information and referral as needed to help caller explore available options
• Assesses calls for imminent danger and potential admission into domestic violence shelter
• Conducts client screenings and intakes; completes initial paperwork and client documentation as necessary
• Provides support, crisis intervention, assurance, advocacy and guidance to families residing within the emergency shelter in a calm manner
• Assists residents to ensure a safe communal living environment, which is to include compliance with house guidelines, policies and procedures.
• Coordinates services to meet resident’s needs for clothing, toiletries, medication and transportation, providing proper documentation of distribution of these forms of assistance.
• Under supervision, provides case management to at least 2 shelter clients/families per semester
• Adheres to safety standards established by liveSAFE Resources.
• Responds to any emergency situations that may arise; notifying supervisors, directors and emergency personnel as directed.
• Maintains strict confidentiality regarding client information

Qualifications:

• Background Check/Fingerprint Check
• Good listening and verbal communication skills
• Ability to work with a diverse group of individuals
• Successful completion of required training program
• Minimum age of 18

Training:

• Approximately 20 hours of initial training to include: domestic violence, sexual assault, active listening, crisis intervention skills, policies & procedures
• Additional orientation and training session with program director or staff member specifically covering how to answer the crisis hotline
• Approximately 40 hours of online Victim’s Assistance Training