SHIP Volunteers - Medicare Counseling - Phelps County

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About Missouri Connections for Health/Missouri SHIP

Location:

601 W Nifong Blvd, Suite 3A, Columbia, MO 65203, US

Mission Statement

Missouri Connections for Health assists individuals in navigating and accessing healthcare, housing, and other benefits. We educate and empower communities to make informed health decisions that create a healthier Missouri. We are a nonprofit organization, and all of our services are free, unbiased, and confidential. We are not an insurance agency. We do not sell anything, and our counselors do not ask Missourians for money.

Description

MCH provides services for the Missouri State Health Insurance Assistance Program (SHIP) through a contract with the State of Missouri's Department of Commerce & Insurance (DCI). The Administration for Community Living provides funding with oversight by the DCI. Missouri SHIP answers questions about Medicare for Missourians. We have been the official State Health Insurance Assistance Program (SHIP) for Missouri since 1993.

Missouri SHIP has more than 200 volunteer counselors throughout Missouri providing local Medicare counseling in their communities. Volunteers receive extensive training by participating in a comprehensive Medicare training course, as well as by receiving monthly updates.

Clients call Missouri SHIP at 1-800-390-3330 and our Customer Service Reps gather information from the caller and then relay that information to a local community partner. Within 2-3 business days, a volunteer counselor calls back to set up an appointment or provide the information by phone.

Volunteers help with Medicare questions like:

• Enrollment and billing
• Medicare Prescription Drug plans
• Medigap and supplemental insurance
• Long-term care planning and insurance
• Medicare Advantage plans
• Appeals and grievances
• Suspected waste, fraud and abuse