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6 people are interested
Housing Resource Center Volunteer
ORGANIZATION: Community Housing Network
Please visit the new page to apply.
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6 people are interested
The Volunteer will be working with Housing Resource Center Managers to provide basic resources to callers that will include an initial pre-screening to assist with triaging calls to reduce wait time. The Volunteer will also assist with other duties to help keep the HRC running smoothly which may include clerical/administrative tasks as well as researching additional housing resources and provide one on one assistance to visitors to supply resources and help with filling out applications.
QUALIFICATIONS
- Commitment to CHN’s mission and core values
- Comfort with speaking to individuals with housing needs
- Ability to ask a series of questions and follow script
- Strong attention to detail
- Excellent customer service
- Commitment to individual confidentiality
RESPONSIBILITES
- Answer calls as provided by the managers, and conduct a basic screening to triage the caller based on eligibility criteria/workflow
- Provide the caller with resources based on specific need from the Call Center Tools provided
- Forward calls that require more assistance and screening for specific referrals to CHN staff
- Compile basic demographics from in an excel sheet
- Provide assistance to managers for other tasks as assigned to include clerical/administrative duties and assist with filling out applications for visitors
ORIENTATION/TRAINING
Training will take place on-site during an agreed upon time.
COMMITMENT
16-40 hours total. Must be able to volunteer during office hours M-F 8:30-4:30.
ON-THE-JOB SUPERVISION
Chuck Bratton, HRC Manager
APPLICATION
Submit a brief letter/email of interest and resume to Chuck Bratton at cbratton@chninc.net
More opportunities with Community Housing Network
No additional volunteer opportunities at this time.
About Community Housing Network
Location:
5505 Corporate Drive, Suite 300, Troy, MI 48098, US
Mission Statement
We are passionate advocates devoted to providing homes for people in need and access to resources to create sustainable communities.
Description
At Community Housing Network we believe it is possible to end homelessness. We are making a difference one family at a time - securing permanent solutions through proven strategies of prevention, housing assistance, community education and referral, advocacy and collaborative wrap around services that support families from start to finish.
- Every year 600,000 families with 1.35 million children experience homelessness in the United States.
- The average age of a homeless person is nine.
- A disproportionate number of these families have members with disabilities.
In 2001, CHN began with a contract with the Oakland County Community Mental Health Authority to create and effectively manage housing resources for people with disabilities.
Since that beginning, Community Housing Network has grown dramatically and thousands of people have been served. Our history is best defined through our success stories - positive chapters in the lives of families that are marked by home ownership, quality rental housing, selection of living environments, and a celebration of firsts. Our office walls and our hearts are lined with first homes, first keys, first beds, first tears of joy - because we offer whatever it takes for as long as it takes, to navigate the difficult terrain of life. We have shown through passion and persistence - that housing is as important to homeless individuals and those with disabilities, as it is for us all .
CAUSE AREAS
WHEN
WHERE
570 Kirts Blvd.Suite 231Troy, MI 48084
DATE POSTED
February 13, 2019
SKILLS
- Customer Service
- Data Entry
- Community Outreach
- Basic Computer Skills
GOOD FOR
N/A
REQUIREMENTS
- Background Check
- Must be at least 18
- Orientation or Training
- 16-40 hours total.
- Must be able to volunteer during office hours M-F 8:30-4:30.