Wistariahurst - 2019 Self-Guided Tour Volunteer
3 people are interested
Self-guided tour volunteers prepare the house for visitors by turning on lights, opening doors, and putting out signs as needed. Volunteers also assist staff with closing procedures at the end of their shifts.
Self-guided tour volunteers serve as ambassadors for the museum and of the City of Holyoke. They should be prepared to greet visitors as they arrive, distribute self-guided tour brochures, orient visitors to the house, and answer basic questions. Volunteers are expected to learn basic facts regarding the history of Holyoke, the Skinner Family, the house, the gardens, and the museum. They should also familiarize themselves with upcoming programs and events at the museum and sites around Holyoke.
Volunteers oversee visitors while they tour the house. Volunteers make sure visitors stay in areas open to the public and are not being inadvertently or deliberately destructive.
Volunteers should be comfortable doing basic cash-handling and credit-card processing for tour admissions. They should also be comfortable answering the phone and taking phone messages.
238 Cabot StreetHolyoke, MA 01040
- Customer Service
- People Skills
- Relationship Building
- People 55+
- Background Check
- Must be at least 18
- Orientation or Training
- Volunteers must be available for at least one shift per week. Self-guided tour volunteer shifts are Sunday – Wednesday, 11:45AM – 4:00PM, April – mid-November.
- Training will be provided for qualified candidates. Candidates must be available to attend two four-hour training sessions scheduled during normal volunteer shift hours.