Guest Services Director

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As JAARS responds to strategic opportunities locally and globally, we are seeking a Guest Services Director (GSD) who will be a highly visible leader at JAARS. The GSD leads a team that is committed to making JAARS a place that is inviting for both guests and staff. The Guest Services team serves as a single point of contact for JAARS guests and interfaces with internal departments to establish consistent processes and expedite internal logistics.

This position is for a full-time volunteer or a staff person who raises support. The job is located on the JAARS campus in Waxhaw, North Carolina. This person reports to the Vice President of Campus Facilities and Services.

• Commit to making JAARS an inviting place where guests and staff feel valued
• Provide direct management and leadership to the following: Housing, Food Services, Event Coordinator, Library, Boutique, and Administrative Support Team
• Oversee a customer-focused team that serves as a single point of contact for all internal logistics related to training events and individual guest needs and requests
• Streamline processes and procedures creating a seamless, logical, and solution-oriented workflow for all internal teams and guests
• Assess, recommend, and improve the guest retention experience and forge deeper engagement for an overall superior, efficient experience at JAARS through expert leadership and customer service focus

• Demonstrate a deep and growing walk with the Lord Jesus that includes your personal growth and the ability to support others in their spiritual growth
• Embrace the vision, mission, and core values of JAARS, and help us live them effectively
• Three to five years of multi-disciplinary leadership with the ability to forge trust, engage, delegate, and empower a broad-based team of leaders
• A leader who cultivates a customer-oriented and prompt problem-solving team and who understands the need to change approach due to unanticipated needs and priorities
• Excellent written and verbal communication skills, one-on-one and in groups
• A results-oriented leader able to demonstrate achievement of goals
• Proactive, eager to interact with and provide support to JAARS guests, while engaging and collaborating with other key internal partners

JAARS is a 501(c)(3) non-profit Christian ministry headquartered on a beautiful 500+ acre campus just south of Charlotte, North Carolina. Our campus includes extensive training facilities, an airport, office and commercial facilities, guest housing, food services, recreational areas, health clinic, on-site childcare, and youth and family ministry support for staff and partners.

We are pleased to have more than five hundred people serving on our campus. We partner closely with SIL International, the organizations of the Wycliffe Global Alliance, and other organizations locally and globally.

JAARS vision is that people’s lives and communities are transformed as they experience God’s Word in their own language.

JAARS mission is to make Bible translation and language development possible, especially in the most remote and difficult places on earth. We do that by enabling locally appropriate and sustainable solutions in transportation, technology, media, and training.

JAARS Core Values

Together in Christ, we commit to:

1. Seek God Above All
2. Serve in Love
3. Act with Integrity
4. Steward God’s Resources with Courage
5. Pursue Excellence
6. Collaborate with Respect
7. Create a Culture of Innovation