Volunteer Director

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The Safe Haven Network

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The Volunteer Director is responsible for recruiting and managing all SHN volunteers. They will be responsible for allocating responsibilities and retaining the best people to help us further our mission of helping domestic violence survivors and their pets escape abuse and build new lives together. The Volunteer Director should know how to distinguish talent and do everything possible to motivate and inspire. They must possess excellent organizational skills and be able to communicate with people from diverse backgrounds and experiences. The Volunteer Director is responsible for high-level activities and must be comfortable working independently and making their own decisions for the benefit of the organization. The goal is to ensure that our organization is always staffed with the best and most reliable individuals at every level, and that they are correctly utilized for the fulfillment of our mission.

Essential Functions:

  • Recruit, train, supervise and evaluate new volunteers through various techniques (databases, e-mail, social media, etc.) - 20%
  • Communicate frequently with volunteers, ensure they are satisfied and well-placed - 15%
  • Coordinate teams of volunteers for large-scale actions - 15%
  • ╬Ľnsure the purpose of the organization and its actions are clearly communicated to volunteers - 7%
  • Collect information on volunteer availabilities and skills - 5%
  • Arrange for appropriate volunteer training when needed - 5%
  • Produce schedules for regular volunteer activities - 5%
  • Assign volunteer responsibilities to the right people for special events - 5%
  • Disseminate information for upcoming actions and events to volunteers - 5%
  • Keep detailed records of volunteers’ information and assignments - 5%
  • Track volunteer hours and use the data to create reports - 5%
  • Develop volunteer program goals and policies - 5%
  • Manage a budget for volunteer activities and support - 3%


  • Proven experience as a Volunteer Director, Operations Director, or similar position.
  • Experience in volunteering locally and/or internationally.
  • Experience in recruiting through various channels.
  • Working knowledge of databases and MS Office (especially Excel), as well as Google’s GSuite.
  • Ability to communicate effectively with diverse people.
  • Excellent organizational and team coordination abilities.
  • A pleasant, outgoing personality.
  • A degree in business administration, human resources, social studies or relevant field is preferred.

Preferred Education and Experience:

Degree in business administration, human resources, social studies or relevant field preferred. Experience in domestic violence service or animal welfare preferred.

Additional Eligibility Qualifications:

  1. Knowledge of applicable city policies, laws and regulations affecting departmental activities.
  2. Must possess a valid state driver’s license or have the ability to obtain one prior to employment.


  1. Ethical Conduct- Must be honest, trustworthy, and have integrity. Must respect the dignity of persons, and cultural or religious differences. Must have respect for the emotional environment in which they will work. Must take personal responsibility and accountability for their actions.
  2. Confidentiality- Must be able to safeguard the locations of shelters, and protect the identities of program participants.
  3. Recruitment- Identify, attract, interview, select, hire, and onboard volunteers.
  4. Training and Development- Create and implement programs to improve the effectiveness of SHN as a whole and the individual volunteers.
  5. Strategic Thinking- Have the ability to anticipate, interpret, decide, align and learn.
  6. Decision Making- Must be able to make decisions and take responsibility for them in a timely manner. Must also demonstrate the ability to make appropriate decisions that are based on policies and organizational directives.
  7. Oral and Written Communication Proficiency- Must demonstrate the ability to communicate effectively and appropriately, orally and in writing.
  8. Detail Oriented- Must be able to thoroughly accomplish tasks and monitor and check their work. Must be able to plan and organize their time and resources efficiently and effectively.
  9. Leadership- Willing and able to grow and adapt, be action-oriented, build trust and accountability within the organization and with clients, and remain objective.
  10. Financial Management- Monitor use of funds, maintain compliance and ensure spending is done within ethical and regulatory guidelines. Ability to create and maintain a budget.
  11. Intuitive- Understands how people and the world work. Can utilize knowledge and experience in situations where they won’t necessarily have complete facts and data.
  12. Project Management- Must possess the ability to negotiate, manage scheduling, control risk, coach volunteers, manage tasks, communicate effectively, and delegate tasks.
  13. Problem Solving/Analysis- Has the ability to collect and analyze information, solve problems, and make decisions.

Supervisory Responsibility

The Volunteer Director will oversee other volunteers and assist them in their duties. Furthermore, the Volunteer Director will direct recruiting processes for these volunteers, ensuring that all volunteers are in compliance with the Safe Haven Network rules and procedures. This includes but it is not limited to:

  • Signing annual paperwork
  • Attending required meetings
  • Participating in SHN events and fundraising initiatives

Work Environment

The majority of the work that is required for this position will be done remotely.

Physical Demands

The Volunteer Director will have to engage in incidentals, such as helping at SHN events, assisting with the annual Supply Drive, fundraising events, etc.

Position Type and Expected Hours of Work:

The Volunteer Director is asked to commit to one year of service. We also ask that the Volunteer Director train a successor before resigning. The Volunteer Director will work remotely on their own time. We expect a commitment of 5-10 hours per week, depending on the upcoming activities. The Volunteer Director will meet with the Executive Director at least once a month.


The Volunteer Director must be located in Chicago or the Chicago area. They must be able to attend meetings in Chicago at least once a month. Travel is primarily local and will occur usually during the business day. In the future, some out-of-the-area and overnight travel may be expected.

Work Authorization/Security Clearance:

This position does not offer sponsorship.

AAP/EEO Statement:

Safe Haven Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

1 More opportunity with The Safe Haven Network

About The Safe Haven Network


1507 E 53rd Street, #615, Chicago, IL 60615, US

Mission Statement

The Safe Haven Network is a 501(c)(3) nonprofit organization that facilitates temporary emergency boarding for the pets of domestic violence victims. We address the link between domestic violence and animal abuse through our referral program, as well as community education and outreach.


The Safe Haven Network recognizes the incredible importance of a family’s connection with their pets, and our goal is to create a system by which families facing domestic violence can escape to safety with their pets. We are achieving this goal through a referral program that connects domestic violence advocates to temporary emergency boarding facilities for the pets. While the families stay in a domestic violence shelter, the pets stay in their own shelter, safe from harm while they await their reunion with their families. By providing this service, we encourage victims to leave their abusers with the confidence that their pets will be safe and that they are not giving their pets up, but will reunite as a family.

Crisis Support


We'll work with your schedule.


ChicagoChicago, IL 60606



  • Management
  • Recruiting
  • CSR / Volunteer Coordination
  • Community Outreach
  • Networking
  • Relationship Building




  • The Volunteer Director will work on their own time. We expect a commitment of 5-10 hours per week, depending on the upcoming activities. The Volunteer Director will meet with the Executive Director at least once a month.
  • To apply, please send a resume, brief statement of interest, and results of Big 5 Personality Test (https://bigfive-test.com/) to safe@thesafehavennetwork.org with "Volunteer Director Application" in the subject line.

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