Support Our Troops - Be a Caseworker in Service to the Armed Forces for the American Red Cross

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American Red Cross - Eastern New York Region

  • 3 people are interested
Providing casework to service members

Caseworkers ensure that the needs of military families are met when faced with an urgent need.


- Support the Red Cross mission.

- Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies.

- Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly.

- Support the critical community services cases; which can include an intake interview to assess client needs and providing appropriate service to clients including referrals to other agencies; and the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service.

- Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans.

- Maintain professionalism and conduct as stated in Red Cross policy.


- Successful American Red Cross background check.

- Complete required national training and locally developed orientation.

- Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues.

- Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross.

- Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management.

- Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications.

- Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity.

- Ability to work with or without supervision.

- Effective verbal and written communication skills.

- Good customer service skills; Ability to work well with others.

- Willingness to gain knowledge of community resources.

- Able to work with culturally diverse populations.

Training Provided by the Red Cross

- Orientation to the American Red Cross.

- Specific SAF on-line casework and case management system training.

- Specific SAF classroom training regarding practices, policies and procedures.

- SAF Basic Training webinars (SAF Overview; Military 101; Family Follow-up; etc.).

- Familiarization with the Client Assistance Manual (CAM).

- Diversity, Sensitivity and Awareness eLearning (Recommended).

If this sounds like the right fit for you please go to and start the application process today!

34 More opportunities with American Red Cross - Eastern New York Region

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Advocacy & Human Rights Community Veterans & Military Families


We'll work with your schedule.


American Red Cross33 Everett RoadAlbany, NY 12205



  • Bereavement Support
  • Case Work / Management
  • Crisis Counseling
  • Life Coaching
  • Veteran Care
  • Social Work


  • People 55+


  • Background Check
  • Must be at least 18
  • Orientation or Training

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