The Here For Texas Mental Health Navigation Line is a non-clinical service dedicated to educating, informing and offering support to individuals seeking information about mental health services and resources. Our mental health navigators will consist of volunteers and staff we will train in case management and mental health education.
Our goal is to make life-changing and life-saving connections between people who need mental health resources and the professionals who provide services.
Responsibilities of Mental Health Navigators
Answer calls regarding mental health information and resources
Collect pertinent information to assess needs and develop an action plan with the caller
Provide information about mental health conditions and treatment strategies
Intervene with individuals who are at imminent risk of hurting themselves or others
Document caller information, mental health concerns, and services provided
Follow up with callers to assess progress
Consult with staff regarding callers’ needs to ensure appropriate information and resources are offered
Goals for Each Call
With the help of trained navigators, callers should benefit from increased knowledge about how to navigate the mental health system, empowerment to seek treatment, and improved feelings of hope and support.
A Mental Health Navigator must have personal experience with mental illness or recovery, defined as:
having had a mental health condition,
having had a relationship with someone who had a mental health condition, or
having been a student or professional in the mental health field
A Mental Health Navigator must be:
At least 18 years of age
Currently living in the North Texas area
Able to master the case management software and telephone system
Comfortable talking on the phone
Able to discuss difficult, complex topics
Able to comply with confidentiality and legal requirements
Able to work in a team environment
A quick learner and able to adapt to new challenges
An active listener
Able to communicate with empathy
Willing to communicate empathically with individuals from diverse cultural backgrounds, religious beliefs, sexual orientations, and age groups, including adults, youth, family members, professionals, and community agencies
Training and Support
The total training commitment is approximately 40 hours.
28 hours of online classroom training
6 hours of call observation
6 hours on the navigation line with supervision
All 40 hours must be served to successfully complete the training requirement
After the training is complete, volunteers are required to serve a minimum of six hours per month (two 3-hour shifts or one 6-hour shift) for at least six months. Shifts are available Monday through Friday between 10:00 a.m. and 6:00 p.m.
Grant Halliburton Foundation staff is dedicated to creating a fulfilling and effective volunteer opportunity for you. Thank you for your commitment to our community!
No additional volunteer opportunities at this time.
About GRANT HALLIBURTON FOUNDATION INC
6390 LBJ Freeway, Suite 100, Dallas, TX 75240, US
Grant Halliburton Foundation works to strengthen the network of mental health resources for children, teens and young adults; promote better mental health; and prevent suicide.
Grant Halliburton Foundation was established in 2006 in memory of a Dallas teen who battled depression and bipolar disorder for several years before his suicide death at the age of 19. The Foundation that bears his name helps people recognize and respond to the signs of mental illness through a variety of avenues including education, conferences, collaboration and encouragement. The Foundation provides mental health education, training and support to more than 35,000 students, educators, parents and professionals annually.
The Foundation connects people to resources through a searchable online database of mental health and addiction resources in Texas at HereForTexas.com. As an extension of HereForTexas, a help line that provides callers with information about mental health services and addiction resources in Texas will be launching in 2019. We need volunteers for this help line.
Children & Youth
Health & Medicine
We'll work with your schedule.
This is a Virtual Opportunity with no fixed address.
July 22, 2021
Basic Computer Skills
Verbal / Written Communication
Must be at least 18
Orientation or Training
Two 3-hour shifts per month
28 hour online training starting on: Wednesday, September 1