• 199 people are interested

Become a Mental Health Navigator!

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  • 199 people are interested

The Here For Texas Mental Health Navigation Line is a non-clinical service dedicated to educating, informing and offering support to individuals seeking information about mental health services and resources. Our mental health navigators will consist of volunteers and staff we will train in case management and mental health education.

Our goal is to make life-changing and life-saving connections between people who need mental health resources and the professionals who provide services.

Responsibilities of Mental Health Navigators

  • Answer calls regarding mental health information and resources
  • Collect pertinent information to assess needs and develop an action plan with the caller
  • Provide information about mental health conditions and treatment strategies
  • Intervene with individuals who are at imminent risk of hurting themselves or others
  • Document caller information, mental health concerns, and services provided
  • Follow up with callers to assess progress
  • Consult with staff regarding callers’ needs to ensure appropriate information and resources are offered

Goals for Each Call

With the help of trained navigators, callers should benefit from increased knowledge about how to navigate the mental health system, empowerment to seek treatment, and improved feelings of hope and support.


A Mental Health Navigator must have personal experience with mental illness or recovery, defined as:

  • having had a mental health condition,
  • having had a relationship with someone who had a mental health condition, or
  • having been a student or professional in the mental health field

A Mental Health Navigator must be:

  • At least 18 years of age
  • Currently living in the North Texas area
  • Computer-proficient
  • Able to master the case management software and telephone system
  • Comfortable talking on the phone
  • Able to discuss difficult, complex topics
  • Able to comply with confidentiality and legal requirements
  • Able to work in a team environment
  • A quick learner and able to adapt to new challenges
  • An active listener
  • Able to communicate with empathy
  • Willing to communicate empathically with individuals from diverse cultural backgrounds, religious beliefs, sexual orientations, and age groups, including adults, youth, family members, professionals, and community agencies

Training and Support

The total training commitment is approximately 40 hours.

  • 28 hours of online classroom training
  • 6 hours of call observation
  • 6 hours on the navigation line with supervision
  • All 40 hours must be served to successfully complete the training requirement

Time Commitment

After the training is complete, volunteers are required to serve a minimum of six hours per month (two 3-hour shifts or one 6-hour shift) for at least six months. Shifts are available Monday through Friday between 10:00 a.m. and 6:00 p.m.

Grant Halliburton Foundation staff is dedicated to creating a fulfilling and effective volunteer opportunity for you. Thank you for your commitment to our community!


No additional volunteer opportunities at this time.



6390 LBJ Freeway, Suite 100, Dallas, TX 75240, US

Mission Statement

Grant Halliburton Foundation works to strengthen the network of mental health resources for children, teens and young adults; promote better mental health; and prevent suicide.


Grant Halliburton Foundation was established in 2006 in memory of a Dallas teen who battled depression and bipolar disorder for several years before his suicide death at the age of 19. The Foundation that bears his name helps people recognize and respond to the signs of mental illness through a variety of avenues including education, conferences, collaboration and encouragement. The Foundation provides mental health education, training and support to more than 35,000 students, educators, parents and professionals annually.

The Foundation connects people to resources through a searchable online database of mental health and addiction resources in Texas at HereForTexas.com. As an extension of HereForTexas, a help line that provides callers with information about mental health services and addiction resources in Texas will be launching in 2019. We need volunteers for this help line.


Children & Youth
Health & Medicine
Children & Youth, Community, Health & Medicine


We'll work with your schedule.


This is a Virtual Opportunity with no fixed address.


  • Basic Computer Skills
  • People Skills
  • Verbal / Written Communication


  • People 55+


  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Two 3-hour shifts per month
  • 28 hour online training starting on Saturday, April 2 for the weekend session, and Monday, March 28 for the Weekday session.

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