INTERNSHIP SUMMARY:

Put your energy and passion to use and become part of a local non-profit organization! Do you love to make a difference in the community you live in? Do you want to help an agency whose mission is to move people forward? Are you detailed-oriented, tech-savvy, and good at multi-tasking? Then this internship is perfect for you!

Under the direction of the Chief Financial Officer, the IT Intern is responsible for assisting with various technology-related tasks to ensure Waypoint’s programs run smoothly. Waypoint programs include: KidsPoint Child Care, Homeless & Housing Services, and Domestic Violence Victim Services.

TIME COMMITMENT:

Part-time with flexible hours between 8:00 a.m. to 5:00 p.m. Semester commitments are preferred, but can be adjusted to fit your schedule.

PRINICIPAL DUTIES AND RESPONSIBILITIES:

• Maintenance of hardware, software, and other systems
• Troubleshoot issues with equipment like printers, computers, and servers
• Complete software updates/backups
• Develop new desktops, servers, and applications when needed
• Research hosting/system options
• Maintain updated phone list for the organization
• Perform phone system maintenance
• Troubleshoot issues with emails
• Send relevant IT information to staff as needed
• Responsible for tracking hardware and software inventory\
• On-site tech support for staff-may include traveling to other Waypoint locations
• Assist with other IT needs as assigned

REQUIRED SKILLS:

• Pursuing or have completed a post-secondary degree in Computer Science, Information Technology, or other related fields
• Proficiency in Microsoft Office applications
• Attention to detail and the ability to multi-task
• Excellent customer service skills
• Experience with a variety of different technologies

WHAT YOU WILL GAIN:

• Real world experience providing tech support to an organization in the community
• Skills to utilize in the job market

Contact Brittany Appleton, Event & Volunteer Manager at 319.731.6118 or bappleton@waypointservices.org with additional questions.