Appointment Coordinator

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The Appointment Coordinator supports CTA’s free tax preparation sites and is responsible for answering calls from taxpayers seeking to schedule appointments for free tax preparation services. The Appointment Coordinator conducts a brief screening interview to determine to correct scheduling of appointments and also answers basic questions about tax site procedures.

Availability: Ideally the candidate will be available to start mid-January 2019 and run through April 15, 2019. The coordinator will work in our downtown DC office Monday - Friday approximately 4 to 5 hours per day (hours are flexible). After initial training, volunteer may opt to perform the tasks remotely.

Skills and Experience: Strong communication and customer service communication skills. Ability to use computers and web-based programs. Experience in an administrative environment preferred. Please indicate in cover letter fluency with languages in addition to English.

Responsibilities include but are not limited to:

• Work closely with Tax Program Manager to coordinate appointment scheduling

• Check voicemail and return calls promptly
• Provide callers with information on tax sites and required documents for filing their tax returns
• Enter appointments and other detailed information in electronic scheduling calendars
• Assist with administrative tasks and other duties as needed