A Crisis Intervention Specialist serves as the first point of contact for clients calling the crisis center. Obtaining experience in crisis intervention is vital for anyone looking to enter the fields of criminal justice, social services, etc. Personal experience working with victims of domestic violence and sexual assault crime presents a unique opportunity to build your resume. The Specialist will field incoming calls to crisis lines, complete the intake process for new clients, provide referrals, and connect victims to advocates. Crisis Intervention Specialists will also be asked to assist Victim Advocates with protective order filing, court accompaniment, and safety planning.
Answering all incoming calls, including crisis calls, informational calls, follow-up contact calls and calls for staff members
Completing crisis call assessment forms with callers to determine program eligibility and appropriateness
Following agency rules and protocols for admitting people to the center
Fostering an environment of respect with clients, callers and staff
Supporting other staff as needed including:
Accompanying the victims to court for criminal cases, protective orders or child in need of services (CHINS) cases
Providing the victims with empathy and support during court accompaniment
Providing the victims with resources and referrals for medical, legal, shelter/housing, employment, clinics, counseling/support groups assistance
Ability to stay calm and use appropriate judgment in responding to crisis and security situations
Critical thinking and evaluation skills
Ability to handle multiple tasks
Attention to detail in record keeping, coordination and documentation
Excellent organizational skills
Ability to problem solve and make appropriate decisions in urgent situations
Awareness and adherence to confidentiality and boundaries
Excellent communication skills (verbal and written)
Punctuality and dependability
Completed or in the process of obtaining a Bachelor’s degree in criminology, criminal justice, law, social work or related field OR previous experience in working with victims of crime
Working knowledge of Microsoft suite including Word, Power Point and Excel
Excellent typing skills
Commitment to non-violent and cooperative work environment
Commitment to providing quality and equitable services to all clients regardless of race, ethnicity, sex, gender identity, religion, age or sexual orientation
6920 S East St, Suite B, Indianapolis, IN 46227, US
Beacon of Hope Crisis Center is a Christ-centered organization empowering victims of domestic violence and sexual assault to become self-sufficient by providing safety, education and support.
Beacon of Hope offers the following services to victims of domestic violence and sexual assault: crisis support, victim advocacy, case management, counseling, employment assistance, court accompaniment, life skills training, teen dating violence education and outreach, foster pet care, and community awareness.
Beacon of Hope is an equal opportunity provider and serves victims of domestic violence regardless of their religious affiliation, ethnic origin, gender, or economic status.
Advocacy & Human Rights
We'll work with your schedule.
6920 S East StIndianapolis, IN46227
December 16, 2020
Case Work / Management
Orientation or Training
A passion for helping survivors of domestic violence and sexual assault.