Administrative Assistant

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This is a Finger Lakes Healthy AmeriCorps opportunity. The position would equate to ~20 hours per week over the course of a 12 month period. While serving, you would receive a Living Allowance not to exceed a total of $5000. Upon conclusion of service, you will be eligible for an Education Award of $2,907, which can be gifted to a family member.

Position Summary:

In support of our mission, the Administrative Assistant will recruit, orientate, supervise, assign and assess volunteers who fulfill a variety of roles: resident care, clerical, buildings and grounds, interns and any other volunteer needs that may arise.

Education and Preferred Experience:

  • 1+ years appropriate coordination experience in healthcare, social services, volunteer management or equivalent combination
  • Prior experience supervising volunteers preferred

Physical Requirements:

  • Must be high energy and be available to volunteers, staff, residents and families of Laurel House
  • Must be able to bend and lift, push and pull, move and carry equipment as necessary


  • Must be flexible and adaptable in an environment that can change moment to moment
  • Must be a team player and interact in a professional manner with agency personnel, staff and volunteers, residents and their families and represent Laurel House to the community in general
  • Excellent verbal and written communication skills
  • Computer skills: Excel, Windows, Email, Power Point, etc.
  • Must be able to prioritize tasks and exhibit compassion and respect for the confidentiality of our residents and their families
  • Must be approachable, tactful, tolerant, and demonstrate humility and compassion
  • Must be organized, self-motivated, self-regulating and able to problem solve

Working Hours:

  • Works 20 hours per week with flexibility; may work more than normal hours when necessary to meet house needs. (Typical work week: 4 hours Monday - Friday, may require occasional weekend, daytime and evening hours to fulfill the duties of the position)


  • Completes Volunteer Training Program as part of orientation to the position
  • Participates in additional work-related training / seminars as approved

Volunteer Recruitment:

  • Identify community resources to recruit volunteers and interns to fulfill house needs
  • Coordinate and actively pursue opportunities for presentations and recruitment activities to promote Laurel House Comfort Care Home in the community
  • Work directly with the Executive Director to develop promotional materials and advertisements to attract volunteers
  • Serve as the primary contact for organizations with potential volunteers

Volunteer Training/Placement/Scheduling:

  • Coordinate all volunteer administrative activities: Initial communication, sign up, interviewing, reference checks, background check, general orientation to the house, resident care and other position specific orientation, tracks ongoing training and mentoring, etc.
  • Schedule, prepare and manage quarterly new volunteer group training with Primary Nurse and Executive Director
  • Provide one-on-one training for individuals that identify their desire outside of traditional training series, as required

Volunteer Management/Supervision:

  • Provide regular communication, at least weekly, to volunteers regarding Resident updates and changes
  • Communicate regularly with volunteers to address concerns and provide support; all concerns will be reported to the Executive Director
  • Maintain the volunteer weekly schedule ensuring all shifts are covered
  • Engages per Diem care providers when needed
  • Maintain the database related to volunteer information
  • Tracks volunteer hours and performance
  • Organizes and carries out volunteer recognition activities and social volunteer events as approved by the Executive Director
  • Track in database, years of service and birthdays of volunteers; recognize appropriately
  • Develop and execute an appropriate system to evaluate volunteers

General Duties:

  • Assists with basic personal physical care of Residents, as necessary
  • Report volunteer shift updates in regard to filled and unfilled shifts, including trending, to the Executive Director to be included in the Board of Director Report
  • Maintain administrative support duties as needed (answer phone, day-to-day activities, guest book, etc.)
  • Maintain inventory of "staple" grocery items
  • Report anything not properly working to the Executive Director for repair
  • Manage basic house needs - shovel sidewalk, daily mail collection, weekly garbage collection, cleaning coordination
  • Provide weekend and/or evening Resident care coverage for a minimum of 2 shifts monthly when only one volunteer is scheduled
  • Coordinate annual Day of Caring

Miscellaneous Responsibilities:

  • Attend and provide administrative support for social and fundraising events representing Laurel House Comfort Care Home
  • Attend funeral and memorial services representing Laurel House Comfort Care Home when appropriate
  • Advocate for Laurel House Comfort Care Home in the professional and lay community
  • Other duties as assigned

1 More opportunity with LAUREL HOUSE

Community Education & Literacy Health & Medicine


We'll work with your schedule.


224 Fair StNewarkNewark, NY 14513



  • Networking
  • Organization
  • People Skills
  • Relationship Building
  • Verbal / Written Communication
  • Administrative Support


  • People 55+


  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 20 hours per week for 12 months - renewable

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