Bilingual Community Resource Room Intern

Save to Favorites

The Community Resource Room (CRR) provides assistance to hundreds of visitors each year who call or come to The Women's Building seeking information and referrals to address a need in their life. Our free, bilingual (English/Spanish) services provide critical access to resources for employment, housing, health care, legal services, and more. We offer information and referrals, access to technology, job search assistance, legal aid, free tax preparation, an immigrant food pantry.

Hours: Must be available between the hours of 9am-5pm Monday-Friday and must commit to 10-12 hours per week (This position requires a 3-6 month minimum commitment.)

Reports to: Daniela Flores (Programs Assistant)

General Responsibilities:

The Community Resource Room Intern is needed to assist in the day-to-day operations of Community Resource Programs, including: resource clinic appointments, providing program coordinators project assistance, information and referrals, answering phone and email inquiries, benefit applications and more! Trainings will also be provided to support with providing best services as well as preparation in social service oriented positions and career opportunities.

Responsibilities include:

• Assist participants with pre-screening for CalFresh and appointments with specialist
• Attend and assist events at TWB when needed
• Provide support to Program Coordinators and Volunteers
• Maintain the CRR as a welcoming place for people of diverse backgrounds
• Assist CRR visitors in Spanish and English both for information & Referrals
• Check and respond to CRR email and phone calls and forward messages to appropriate staff
• Participate 2-4 hours per month on the advocacy efforts of the organization
• Ensure that clients are logged into appropriate database or log
• Set up appointments for all internal programs
• Complete and assist with housing applications for the community

Qualifications:

• Bilingual in Spanish/English
• Commitment to social justice and to TWB’s core values
• Excellent written and verbal communication and analytical skills
• Ability to work both independently and commitment to working as part of a team
• Cultural humility and experience in working with diverse populations, including communities of color, immigrants, LGBT communities, and persons of various ages, socioeconomic backgrounds, health status, and abilities
• Computer Fluency (Microsoft Word and basic Excel)
• Punctual, reliable and detailed orientated

Benefits:

• Gain awareness of the struggles and barriers faced by marginalized populations in San Francisco and Bay Area
• Working at the front lines of a community center space
• Get familiar with the services and programs offered by local San Francisco non-profit organizations
• Develop public speaking abilities, build communication skills, and network with other non-profit organizations.
• Familiarize yourself with program planning and implementation; manage efficiently the space for volunteers, clients and staff.
• Experience working with Salesforce, Microsoft Office, Google Drive
• Participate in social justice trainings and events
• Ideal for anyone pursuing work in the non-profit, social services sector