Case Manager (Low-income Veterinary Assistance)

Save to Favorites

The Animal Care Assistance Program (ACAP) is seeking volunteer Application Processors for our Veterinary Low-Income Assistance program. We assist low-income residents of the Central Virginia area to obtain needed veterinary assistance for their cats and dogs.

This is a virtual / remote-work position. You can be located anywhere, but you must be able to make calls to clinics open during Eastern Standard Time working hours. Diplomacy and good communication skills are important. We will train you in using our case management software (which is not difficult) but you must have a computer. We will provide a cellphone for you to make calls to applicants. Some experience with cats and dogs (even if just as your own pets) is needed, but actual veterinary experience is not essential (although it would be great if you have it). Basic computer skills (email, ability to navigate a not-very-complex case management application with training) are needed.

Scheduling is flexible, although keeping to a schedule is important (of course changes can be made when requested). We are looking for at least 8 hours per week for a prolonged period of time (at least several months).
If this sounds like a volunteer opportunity that you would like, please visit our website to learn more about us and to complete our volunteer application at https://www.acapva.org/volunteer-application.html
DUTIES:

1. Screening online applications, telephone interviews of applicants, and taking applications over the phone
2. Checking and responding to the messages
3. Scheduling veterinary appointments for approved applications
4. Following up with applicant and veterinary offices as needed
5. Keeping appointments organized and being sure the ACAP volunteer handling payments is kept informed of appointments