Visitor Services Volunteer

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Overview

Visitor Services Volunteers create a welcoming, professional environment, helping ensure all Museum visitors have a positive experience. This volunteer (unpaid) position reports to the Operations Coordinator.

Qualifications

Friendly, professional demeanor. Customer service and/or cash register experience is advantageous, but not required. The ideal volunteer should be dependable and organized, have an enthusiastic personality, a positive attitude, and an interest in the Museum’s mission to preserve, exhibit, and teach the African American history of Iowa. Training is provided on-site. Business casual dress is required.

Responsibilities
- Open and/or close the museum store and gallery.
- Greet visitors in a friendly, professional manner
- Sell admissions, items from the museum store, and membership
- Encourage visitors to complete evaluation cards
- Maintain appropriate organization and cleanliness of the front desk and museum store
- Ensure that promotional materials on lobby tables and in the store are well-stocked and organized
- Answer visitor questions in a friendly and professional manner both in person and on the museum store telephone
- Assist with basic administrative tasks, as needed
- Other duties as assigned

Time Commitment
Available hours are Monday to Friday, 9:45am to 4:15pm. Preference is for volunteers willing to commit to a 3.25 hour shift (9:45am-1pm or 1pm-4:15pm) one day per week, for a minimum of six months.

Occasional evening shifts are available to assist at ticketed programs. These shifts do not require a regular commitment.

Location
Visitor Services Volunteers work on-site in the Nikee Museum Store at the African American Museum of Iowa at 55 12th Ave. SE in Cedar Rapids, IA.