- A group opportunity. Invite your friends.
-
15 people are interested
Welcome Center Team Member
ORGANIZATION: ECHO of Brandon
Please visit the new page to apply.
- A group opportunity. Invite your friends.
-
15 people are interested
Position Title: Welcome Center Team Member
Purpose/Objective: The Welcome Center Team Member supports the ECHO’s entire fundamental programming through careful, thorough, caring, screening and needs assessment at our first point of contact.
Reports to: Opportunity Manager
Key Responsibilities: In a very pleasant fashion, greet all clients as they enter the doors of ECHO
Adhere to all validation process requirements to ensure proper services are provided
Answer our phones, route calls, answer questions, and provide service suggestions to callers
Work hands-on in our client database and ensure accurate and timely completion of data input
Share knowledge of other non-profits supporting the needs of our community
Daily data entry of all client activity
The work schedule is from 8:15am-12: 30 pm
Qualifications: Computer skills - Proficiency in typing and data collection on a PC.
Interpersonal skills - Must be comfortable asking sensitive questions.
Critical thinking - The ability to find solutions and connect people with additional community resources.
Compassion - The Client Center is the front door of ECHO. Sad stories are abundant. Volunteers must possess an extraordinary amount of patience, compassion, understanding, and demonstrate a true desire and willingness to help everyone that comes in our doors.
Organization - Multiple clients are assisted each day. Must possess the ability to keep records accurately and the workstation in an orderly manner.
Strong Communication Skills - Strong verbal skills with knowledge of Spanish a plus.
Must be 21 years of age or older and a background check will be done
Support Provided: An ECHO tour with explanations of all services provided to our clients
Mandatory 6 hour Unity database training held offsite
3 weeks of on the job training with a seasoned volunteer
More opportunities with ECHO of Brandon
No additional volunteer opportunities at this time.
About ECHO of Brandon
Location:
507 N Parsons Ave, Brandon, FL 33510, US
Mission Statement
We assist residents of Hillsborough County with emergency food, clothing and access to life-stabilizing programs and resources. Our Vision is for all to thrive in a stable and flourishing community. Our Goal is to provide long term pathways to stability. Learn more about ECHO at echofl.org/who-we-are/
Description
Established in 1987, the Emergency Care Help Organization (E.C.H.O.) of Brandon is a 501(c)(3) non-profit community emergency food and disaster relief organization. Families who are having trouble making ends meet are given food, clothing, and household items assistance. E.C.H.O. provides help to Greater Brandon area single parents, homeless persons, retirees, families in transition, under-employed and unemployed households, grandparents raising grandchildren and others in need.
CAUSE AREAS
WHEN
WHERE
507 N. Parsons AveBrandon, FL 33510
DATE POSTED
October 6, 2023
SKILLS
- Data Entry
- Office Reception
- Administrative Support
- Customer Service
GOOD FOR
- Teens
- People 55+
- Group
REQUIREMENTS
- Background Check
- Orientation or Training
- 4.5 to 5 hours a week