ELAP Phone Line Intake Assistant

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Do you enjoy connecting with new people over the phone and assisting them in finding legal aid help? ELAP is looking for a highly motivated, outgoing, detailed oriented, and organized person to join our Phone Intake team. The key to success in this role is having a high level of flexibility and a desire to be challenged. The hours of work would be from 9 AM - 1:00 PM (sometimes later depending on last-minute phone calls).

Phone Line Intake (reports to Program Director):

o Screen callers for eligibility;

o Perform detailed legal intake, using the Legal Server database, to summarize cases for ELAP DV staff attorneys and pro bono legal clinic attorneys;

o Schedule legal clinic appointments and confirm or cancel existing appointments;

o Provide clients with referral information to appropriate community agencies;

o Provide back-up for clinic coordinator;

o Substitute for volunteer legal clinic intake assistant at the clinic site, as needed;

o Assist with admin tasks as needed, such as data entry in Excel.

Essential Qualifications

· A combination of education and experience sufficient to successfully perform the essential duties of the job;

· Committed to ELAP’s mission in promoting equal access to justice;

· Excellent organizational skills with the ability to prioritize;

· Ability to learn quickly;

· Exceptional attention to detail;

· Exceptional interpersonal and communication skills (both telephone and in-person) with the ability to work successfully with a wide range of people while maintaining composure in stressful situations.

· Highest level of professionalism with the ability to maintain confidentiality;

· Critical thinking and problem-solving skills;

· Demonstrated intermediate to advanced skills in Microsoft Word, Excel.

· Experience working with a database program.

· Available for 6 months.

Preferred Qualifications

· Experience working in a legal setting.

Working Conditions and Work Hours

Work Hours: 8-15 hours a week

Location: Primarily virtual but on-site occasionally

Please apply online at https://elap.wufoo.com/forms/office-volunteer-application-form/.

Equity and Inclusion

ELAP is organizationally committed to fighting racism and incorporating equity and inclusion in our advocacy work and our internal systems and work environment. ELAP expects all staff to uphold this organizational commitment and approach their role with a desire to learn and grow in this area. As with all staff, the attorney filling this role will be expected to center race equity in their work and support ELAP’s goal to operate as an anti-racist organization.

ELAP is an equal opportunity employer and complies with all applicable federal, state, and local laws prohibiting employment discrimination. ELAP promotes mutual respect, acceptance, teamwork, and productivity in the workplace. People of color, immigrants, women, LGBTQIA, those with disabilities, mature workers, and other underrepresented and historically marginalized groups are strongly encouraged to apply. ELAP is committed to operating as an organization whose staff, board, and clients are diverse in background, experience, race, color, national origin, gender, age, religious preference, marital status, sexual orientation, gender identity, gender expression, sensory, mental or physical abilities, veteran status, and other qualities that strengthen our work while reinforcing our mission. Individuals needing a reasonable accommodation for the application or interview process or more information about the project should email Ngoc Nguyen, Operations Director.