Crisis Line at Domestic Violence Shelter

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The Women's Safe House

  • A group opportunity. Invite your friends.
  • 19 people are interested

Volunteer Position: Crisis Line Volunteer

Purpose of Position: Assist callers with information about domestic violence, provide emotional support, facilitate access to agency services and offer referrals

Volunteer benefits:

  • Increased understanding of domestic violence and its surrounding issues
  • Contributing to a community effort to eliminate violence in the home
  • Opportunity to serve and support victims of domestic violence and those in their support system
  • Develop crisis intervention skills which are useful in a variety of settings
  • Opportunity to contribute to the improvement of the lives of others and your community
  • Opportunity to learn about different cultures and socio-economic backgrounds
  • Increased knowledge of community resources
  • Active volunteers may obtain reference and/or recommendation letters

Minimum commitment: Volunteers must be able to commit to the program for a twelve month period and work a minimum of three hours per week.

Principle Responsibilities and Duties:

  • Assess the needs of callers
  • Provide non-directive emotional support
  • Provide accurate and appropriate information about domestic violence and agency services
  • Facilitate linkages with programs both inside and outside TWSH
  • Prepare proper documentation for files and statistical gathering
  • Advise staff of any pertinent disclosures or problem situations
  • Represent TWSH in a positive and professional manner at all times
  • Submission of Volunteer Timesheet after each shift
  • Ensure confidentiality at all times
  • Contact staff as far in advance as possible if unable to make a shift
  • Other duties as negotiated

Qualifications and characteristics:

  • Successful completion of 40-hour Domestic Violence and Sexual Assault training and other specialized training
  • Ability to work as a team-member in a culturally diverse environment
  • Maintain a supportive, empowering and non-judgmental attitude with victims of domestic violence
  • Must be friendly, patient and possess excellent verbal and written communication skills
  • Ability to tolerate an uneven work pace
  • Dependable, prompt and mature
  • Ability to work with minimal supervision
  • Willingness to accept supervision and guidance
  • Willingness to attend volunteer meetings and continuing education programs
  • Ability to remain calm and think clearly in crisis situations

2 More opportunities with The Women's Safe House

About The Women's Safe House


P.O. Box 63010, St. Louis, MO 63163, US

Mission Statement

The mission of The Women's Safe House is to provide safe shelter and support services to battered women and their dependent children and to empower women to make informed choices about their futures.


Emergency shelter equipped with supportive resources for battered women and their children.


We'll work with your schedule.


Confidential LocationSt. Louis, MO 63163



  • Crisis Intervention
  • People Skills
  • Problem Solving
  • Verbal / Written Communication
  • Advocacy
  • Customer Service


  • People 55+
  • Group


  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 1 year, 3 hours per week
  • Successful completion of domestic violence training

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