Crisis Line at Domestic Violence Shelter

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The Women's Safe House

  • A group opportunity. Invite your friends.
  • 16 people are interested

Volunteer Position: Crisis Line Volunteer

Purpose of Position: Assist callers with information about domestic violence, provide emotional support, facilitate access to agency services and offer referrals

Volunteer benefits:

  • Increased understanding of domestic violence and its surrounding issues
  • Contributing to a community effort to eliminate violence in the home
  • Opportunity to serve and support victims of domestic violence and those in their support system
  • Develop crisis intervention skills which are useful in a variety of settings
  • Opportunity to contribute to the improvement of the lives of others and your community
  • Opportunity to learn about different cultures and socio-economic backgrounds
  • Increased knowledge of community resources
  • Active volunteers may obtain reference and/or recommendation letters

Minimum commitment: Volunteers must be able to commit to the program for a twelve month period and work a minimum of three hours per week.

Principle Responsibilities and Duties:

  • Assess the needs of callers
  • Provide non-directive emotional support
  • Provide accurate and appropriate information about domestic violence and agency services
  • Facilitate linkages with programs both inside and outside TWSH
  • Prepare proper documentation for files and statistical gathering
  • Advise staff of any pertinent disclosures or problem situations
  • Represent TWSH in a positive and professional manner at all times
  • Submission of Volunteer Timesheet after each shift
  • Ensure confidentiality at all times
  • Contact staff as far in advance as possible if unable to make a shift
  • Other duties as negotiated

Qualifications and characteristics:

  • Successful completion of 40-hour Domestic Violence and Sexual Assault training and other specialized training
  • Ability to work as a team-member in a culturally diverse environment
  • Maintain a supportive, empowering and non-judgmental attitude with victims of domestic violence
  • Must be friendly, patient and possess excellent verbal and written communication skills
  • Ability to tolerate an uneven work pace
  • Dependable, prompt and mature
  • Ability to work with minimal supervision
  • Willingness to accept supervision and guidance
  • Willingness to attend volunteer meetings and continuing education programs
  • Ability to remain calm and think clearly in crisis situations

3 More opportunities with The Women's Safe House

Crisis Support Emergency & Safety Women


We'll work with your schedule.


Confidential LocationSt. Louis, MO 63163



  • Crisis Intervention
  • People Skills
  • Problem Solving
  • Verbal / Written Communication
  • Advocacy
  • Customer Service


  • People 55+
  • Group


  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 1 year, 3 hours per week
  • Successful completion of domestic violence training

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