Customer Service Specialist - must be 55 years of age or older

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Volunteer Position: Customer Service Specialist

This nonprofit organization helps people in our community and around the world build or improve a place they can call home.

Hours requested: 8-16 hours per week, attend and assist in planning a once a month

Works with: Homeowner Services Department and persons interested in the program

Position Description:

• Utilize your outstanding customer service and communication skills to help families navigate inquiries regarding Habitat’s home buying program.
• Follow up with all phone inquiries, sending out additional information by email or mail;
• respond to all inquiries that come into the homeowner email box;
• log inquiry information into applicant tracking sheet.
• Schedule all RSVPs for upcoming information sessions, keeping list to maximum of 22 per session;
• conducting reminder calls and sending out session reminder postcards;
• attend information sessions, do sign in procedures, print attendee certificates;
• complete information session attendance totals in applicant tracking sheet, send out NCNS emails and letters.
• Field all calls for application intakes, schedule appointments for HSC and HSM, go over document checklist with applicants on phone, send confirmation email/letter with list of items to bring to the intake appointment.
• Other pre-program acceptance duties as needed.

WHAT YOU NEED TO KNOW ABOUT THE RSVP (RETIRED AND SENIOR VOLUNTEER PROGRAM)

RSVP (Retired and Senior Volunteer Program) is the nation’s largest network for volunteers age 55 and over. The growing segment of our older population is vital to strengthening our communities through their interest in helping others. As an RSVP volunteer, you are strengthening the positive impact people 55 and older have in our communities. Our focus is to incorporate meaningful volunteer opportunities that provide purpose and a way to give back to the community.

RSVP offers maximum flexibility and choice to its volunteers as it matches their personal interests with opportunities to serve in their communities. In 2016, Pierce County volunteers served 89,000 hours...what a positive effect this has in the community!

Current RSVP volunteer positions include local food banks, congregate meal sites, non-profit thrift stores (shopping assistants, sorters, warehouse assistant, truck assistants, retail assistants, assemble furniture in a fully equipped build shop), administrative/clerical assistants, assisting immigrants, English as a Second Language (ESL), reading/enrichment/tutoring/ mentorship groups and success coaches, gardeners for local non-profit, Russian and Spanish translator for food banks, construction volunteers (no experience required), and Immigration Intern, throughout the Greater Tacoma, Puyallup, Graham and Lakewood area.

We are continually bringing on new and unique volunteer opportunities.

RSVP is sponsored by Lutheran Community Services Northwest, a private, not-for-profit organization dedicated to improving the lives of the people it serves.

INTERESTED or have questions? Please email or call and we will mail or email an RSVP application for you to complete.

Thank you!