Lynn Shelter Association Front Desk Volunteer

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The Lynn Shelter Association believes every person deserves a place to call home. Our mission is to provide a safe environment for each individual to define and pursue their goals for independence and self-sufficiency. We work alongside individuals and families to create a supportive environment- by listening and building relationships- empowering them to define and pursue their goals. We provide shelter, supportive services, housing solutions and access to a continuum of community supports to more than 1,000 individuals and families at risk for and experiencing homelessness each year. Lynn Emergency Shelter’s day program serves as an invaluable resource for the homeless population in Lynn. Individuals come to the shelter to learn about services, take a shower, have a nap, meet with a mental health counselor, or attend arts based programming.

Position Summary: The primary duties for this position are answering the door when clients ring the bell, connecting clients with appropriate resources or people, and helping clients feel welcome and safe in the emergency shelter. This position is especially important in the winter months, when the emergency shelter is quite busy.

Responsibilities and Duties:

• Screen and admit residents and visitors in accordance with established policies and procedures.
  • Let clients into the shelter when they ring the doorbell.
  • Greet clients when they arrive at the shelter.
  • Have visitors sign in upon arrival.
  • Perform bag checks.
• Connect clients and visitors to appropriate services.
• Communicate with shelter staff and volunteer coordinator as needed.
• Answer the shelter general phone line and connect callers with appropriate shelter staff when they are unable to answer particular inquiries.
• Work in partnership with and receive support from our shelter staff and volunteer coordinator.
• Assist with food prep and handling, as needed.

Qualifications and Skills:

• At least 18 years of age.
• Able to pass a CORI check.
• Comfortable interacting closely with our clients.
• Friendly, approachable, and non-judgmental.
• Physically able to frequently walk to the door.
• Previous experience with at-risk or homeless populations is preferred.
• Ability to utilize and implement limit setting techniques and appropriate boundaries.
• Strong interpersonal skills.

Please Contact eva.goldstein@lsahome.org to learn more about this opportunity.