Hero Care Network Casework Volunteer

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American Red Cross - Orange County

  • 1 person is interested

Help provide client services to military members, veterans, and their families. Client services include: emergency communication, information and referrals, and family follow-up.

Since the foundation of Emergency Communications that support the United Stated Military was established by Clara Barton in 1881, the care for the men and women of our armed forces has always remained at the forefront of our priorities. The Hero Care Network has evolved to become the primary system to support Emergency Communications that provide us the ability to connect with our service members anytime and anywhere in the world.

As a Hero Care Casework Volunteer you could be involved in:
* Helping provide emergency services to military members, veterans and their families.
* Providing referrals for emergency requests.
* Monitoring and managing communication messages and family follow up.
* Non-Emergency communication follow up that could include: financial assistance requests, shelter referrals, medical referral locations, loan requests, and referrals for social service organizations that support military families and Veterans.
* Maintaining a working knowledge of local resources that aid military members, their families and veterans.

* Complete required national training and locally developed orientation.
*Able to support Red Cross Service to the Armed Forces mission; have an awareness of and appreciation for military culture, military families, and veterans' issues.
* Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross.
* Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management.
* Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications.
* Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity.
* Ability to work with or without supervision.
* Effective verbal and written communication skills.
* Good customer service skills; Ability to work well with others.
* Willingness to gain knowledge of community resources.
* Able to work with culturally diverse populations.

To volunteer please sign-up online at www.redcross.org/volunteer.

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About American Red Cross - Orange County


601 North Golden Circle Dr., Santa Ana, CA 92705, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.


Every single day, the American Red Cross helps people in emergencies. Whether it's one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. People like you, serving as Blood Services Ambassadors helping to improve a blood donor's experience or serving as a Blood Driver, transporting life saving blood and blood product make a difference every day. It is through the time and care of ordinary people that we can do extraordinary things.


We'll work with your schedule.


600 Park Center Dr.Santa Ana, CA 92705



  • Data Entry
  • People Skills
  • Problem Solving
  • Case Work / Management
  • Critical Thinking
  • Customer Service


  • People 55+


  • Background Check
  • Orientation or Training
  • 5 hours/week
  • Service to the Armed Forces Trainings, Specific Online Casework and Case Management Training

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