Help provide client services to military members, veterans, and their families. Client services include: emergency communication, information and referrals, and family follow-up.
As a Casework Volunteer you could be involved in: * Helping provide emergency services to military members, veterans and their families. * Providing referrals for emergency requests. * Monitoring and managing communication messages and family follow up. * Non-Emergency communication follow up that could include: financial assistance requests, shelter referrals, medical referral locations, loan requests, and referrals for social service organizations that support military families and Veterans. * Maintaining a working knowledge of local resources that aid military members, their families and veterans.
Qualifications: * Complete required online and in-person training *Able to support Red Cross Service to the Armed Forces mission; have an awareness of and appreciation for military culture, military families, and veterans' issues. * Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross. * Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications. * Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity. * Able to work with culturally diverse populations.
Call, Text or Email Karla Legorreta, Recruitment Specialist at Karla.Legorreta@redcross.org (714) 380-7263