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Hero Care Casework Associate

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American Red Cross, Riverside County Chapter

  • 3 people are interested

Help provide client services to military members, veterans, and their families. Client services include: emergency communication, information and referrals, and family follow-up.

Since the foundation of Emergency Communications that support the United Stated Military was established by Clara Barton in 1881, the care for the men and women of our armed forces has always remained at the forefront of our priorities. The Hero Care Network has evolved to become the primary system to support Emergency Communications that provide us the ability to connect with our service members anytime and anywhere in the world.

As a Hero Care Casework Volunteer you could be involved in:

  • Helping provide emergency services to military members, veterans and their families.
  • Providing referrals for emergency requests.
  • Monitoring and managing communication messages and family follow up.
  • Non-Emergency communication follow up that could include: financial assistance requests, shelter referrals, medical referral locations, loan requests, and referrals for social service organizations that support military families and Veterans.
  • Maintaining a working knowledge of local resources that aid military members, their families and veterans.


  • Complete required national training and locally developed orientation
  • Able to support Red Cross Service to the Armed Forces mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
  • Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
  • Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management
  • Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications
  • Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity
  • Ability to work with or without supervision
  • Effective verbal and written communication skills
  • Good customer service skills; Ability to work well with others
  • Willingness to gain knowledge of community resources
  • Able to work with culturally diverse populations

Sign-up to volunteer today at www.redcross.org/volunteer nd=rco_opportunity_browse_list or email questions to Kori Ahola at Kori.Ahola@redcross.org or (760)574-4629

13 More opportunities with American Red Cross, Riverside County Chapter

About American Red Cross, Riverside County Chapter


6235 River Crest Drive, Suite A, Riverside, CA 92507, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.‚Äč


he American Red Cross, through its strong network of volunteers, donors and partners, is always there in times of need. We aspire to turn compassion into action so that...

...all people affected by disaster across the country and around the world receive care, shelter and hope;

...our communities are ready and prepared for disasters;

...everyone in our country has access to safe, lifesaving blood and blood products;

...all members of our armed services and their families find support and comfort whenever needed; and

...in an emergency, there are always trained individuals nearby, ready to use their Red Cross skills to save lives.

Disaster Relief
Veterans & Military Families


Fri Oct 30, 2020 - Thu Jan 28, 2021


1551 5th streetTwenty Nine Palms, CA 92277



  • Veteran Care
  • Data Entry
  • Basic Computer Skills
  • People Skills
  • Case Work / Management
  • Customer Service




  • Background Check
  • Must be at least 18
  • Orientation or Training

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