Welcoming and greeting donors, escorting them as necessary, and assisting with the initial intake and hand-offs for the blood donation process
Ensuring that donors have all relevant information and that questions are answered appropriately
Learn and share the Red Cross story, including the mission, vision and values, with the donors
Create a favorable impression of the American Red Cross, and the blood donation process, that will encourage continued donor support
Make reminder calls, re-schedule blood donor appointments, and perform donor follow-up activities, as directed
Be available and committed to the assigned volunteer schedule
Model excellent customer service behaviors to all Red Cross donors, volunteers and employees
Set up and maintain cleanliness in Reception and Hospitality Areas.