Purpose: The position of Front Desk Helper serves as support to Friendship Center’s Medical Clinic, supporting the organization’s mission of helping our clients through the journey of aging with health, dignity, and respect. The Front Desk Helper represents the organization to the public who visit or contact the clinic front office.
Location: The Front Desk Helper works in the public reception area of the organization’s medical clinics.
Improve patient experience
Have a good work ethic
Greet people and assist as needed
Various clerical duties
Distribute and help with the mail
Answer the phone direct calls and take phone messages
Appointment remainder calls
Data Entry and Scan Documents
Make eligibility packets
Medical Records copying and scanning
Send and receive faxes
Enter data and complete required for reports
Sort and file including confidential records
Assist with various projects
Direct Supervisor: Benjamin Rodriguez
Length of Appointment: The Front Desk Helper is assigned to 4 hours every other week period of three months. More hours may be assigned at the volunteer’s request. After three months, the Front Desk Helper may be reappointed for another three months at the discretion of the supervisor. After six months, the person who is serving as Front Desk Helper may rotate to another position within the organization.
Time Commitment: One day every other week (Monday, Tuesday and or Friday) for four (4) hours (8 a.m.-12 p.m. and 1-5 p.m.), for a minimum of three months.
Qualifications: Basic knowledge of computer and data entry. Pleasant manner, patience, problem-solving ability, dependability. Able to bend, reach, stretch and lift to access files.
Support: Training for this position will be provided. In addition, the Front Desk Manager will be available for questions and assistance.
Dress Code: Business Casual or Scrubs; Comfortable foot ware, lab coat if desired.
- Data Entry
- Basic Computer Skills
- Patient Care
- Customer Service
Good Match For
Requirements & Commitment
- Background Check
- Must be at least 18
- Orientation or Training
- Minimum of 4 hours every other week