Volunteer Resource Specialist

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Job Summary:The Volunteer Resource Specialist provides individualized job placement assistance to individuals with disabilities and other barriers to employment to help them obtain competitive employment. The position is located in Career Connections, a service of Goodwill of Southern Nevada, Inc. Career Connections is a free walk-in employment center providing job placement services to members of the public and assisting local businesses find motivated and qualified employees. Services are offered to job seekers and local employers at no charge. The primary shifts are between 9 a.m. - 1 p.m. and 12 p.m. - 4 p.m., Monday - Thursday or Saturday, 9 a.m. - 12 p.m.

Customer Service

Effectively communicate the enrollment, job search and job placement process;

• Handle internal communication with the Career Center Manager and Career Coaches;

• Give information regarding services available through Career Connections;
• Sign job seekers up for our services and daily check in for the resource center;
• Assist job seekers in the resource center with emails, resumes and online applications when needed;
• Copy I-9 information for Intake and Career Coaches as needed without leaving the front desk area;

Program Support

• Gather and share information about the local job market;
• Support the client throughout the job search;
• Assist job seekers with completing paper and online job applications;
• Develop job leads and refer job seekers to local employers;
• Help job seekers obtain pre-employment documents (i.e., Sheriff’s cards, Health cards).

Requirements:

Prefer a dynamic enthusiastic person with excellent interpersonal and communication skills, patience, diplomacy, and high level of customer service skills required.

• Experience working with persons who have barriers to employment from various socio-economic, professional and ethnic backgrounds preferred. Barriers to employment may include having low income, limited language skills, limited education and felonies.
• Excellent cross-cultural communication skills and ability/willingness to work with economically and culturally diverse clientele required.
• Ability to work independently and in a team with ability to work well in a fast-paced environment.
• Excellent oral and written presentation skills. Excellent time management skills and ability to work under pressure.
• Solid computer skills, working knowledge of Microsoft Office suite, Email and Internet.
• Able to work 8-12 hours per week;
• Must be 18 years or older
• Must pass a pre-employment drug screen and criminal background check.

Physical Factors:

Lift/Carry: Minimum up to 25 pounds. Position is generally sitting, standing or walking. Position requires extensive walking/movement to offices located distances from available parking.