Volunteer Day Co-ordinator

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What is a Day co-ordinator?

Day Co-ordinators are vital in ensuring the smooth running of the staterooms and historic kitchens during open hours to make sure our visitors have an enjoyable visit. You will lead the daily coordination of the volunteer teams in these areas and work closely with the Front of House team and the Duty Manager.

What’s in it for you?

• Becoming part of a friendly and dedicated team
• Meeting people from all walks of life and making new friends
• On opportunity to utilise your leadership and people skills
• A chance to share and develop your communication skills

• A chance to learn about the workings and management of this unique historic environment
• A regular series of social events, lectures and organised outings

What’s involved?

• Attending the 9.45 daily management briefing to gather the day’s key information which you will then share with volunteers at the two volunteer briefings.
• Deliver daily team briefings ensuring the deployment of volunteers so that all key rooms are covered.
• Managing resources including distribution of security pendants & radios, checking that everyone understands how they work.
• Problem solving and coordinating the team to ensure that appropriate coverage levels are maintained at all times including breaks and lunches.
• Monitor shift change overs effectively ensuring that key rooms are not left unattended.
• Provide support for tour guides and sheepdogs as needed.
• Periodically walk through all stewarded areas and, as far as possible, address queries from volunteers and visitors Inform and advise management team of any issues requiring their input.
• Motivate and encourage volunteers ensuring they feel supported and understand the expectations of their role.
• Update the database with cancellations and reviewing team numbers taking action to fill gaps and update records where appropriate.

• Be aware of meeting the needs of different and diverse audiences who visit Petworth.
• Assist the Front of House team with the end of day procedures.
• Attend regular Day Co-ordinator meetings and relevant training days throughout the year
• Assist with the role induction and on-going training and support of new volunteers in this team
• Becoming familiar with and following the National Trust’s Health and Safety Policy at all time
  

This role will suit you if you are:

• Have good leadership skills and experience and enjoy supporting and motivating others to give their best
• Good communication skills and confidence in public speaking to small or medium sized groups
• Are self-aware and used to acting with tact and diplomacy when required
• Have great organisational skills
• A positive 'can do’ attitude
• Enjoy working with others to deliver great service in a varied and challenging environment.
• Can work at an energetic pace. You will be on your feet and walking around the property throughout the day