Engagement Assistant

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POSITION OVERVIEW

Are you a team player and looking for opportunities to make a positive impact in your community? Looking to use your office skills and people skills in a meaningful way?

Represent the Society and support the Volunteer and Community Engagement team and the Revenue Development team in various campaigns by engaging returning participants, previous donors and the larger community.

The Canadian Cancer Society relies on community members as a volunteer workforce and for the fundraising that helps achieve our mission. Engagement Assistants play a direct role in maintaining and building the networks that support our fundraising efforts, build awareness, and impact our mission through cancer prevention, research, and support for those facing the disease.

SUMMARY OF RESPONSIBILITIES

• Represent the Society and steward new and previous relationships with donors/volunteers
• Conduct appreciation calls (thank you calls) to previous participants (volunteers or donors)
• Answer questions or refer to relevant staff person
• Update information as necessary
• Respect and maintain confidentiality, standards and ethics

BENEFITS

• Play an integral role in the support of the mission, vision and values of the Society
• Enhance engagement, administrative, team work and organizational skills
• Enhance the experience of campaign volunteers and clients with a personal phone call
• Join a team of enthusiastic and interesting people who share a passion for cancer prevention

TRAINING & SUPPORT

• Volunteer Orientation (on-site/webinar and position specific)
• Scripts and guidelines for telephone calls
• Ongoing support provided by the staff partner

SKILLS & QUALIFICATIONS

• Friendly and outgoing with a clear voice and polite telephone manner
• Previous experience phone calling and with a focus on engagement and customer service
• Experience engaging and working with diverse groups of people
• Excellent command of the English language. Fluent in other languages would be an asset
• Willingness to learn about The Society’s activities across the Region

COMMITMENT

2-4 hours/shift (on-going basis)

Location - Division Office - 565 West 10th Ave Vancouver

Please email volunteers@bc.cancer.ca to apply!