Family Room Volunteer

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Ronald McDonald House Charities of Dayton

  • 3 people are interested
RMHC Dayton

Job Summary
Be our welcoming first impression to guest families, visitors, volunteers, and donors who enter our Family Room at Dayton Children’s Hospital on a daily basis. Our family room is a busy place, but our Family Room Team has the knowledge and know-how to handle whatever questions come their way by and doing it all with a smile.
Reports To
Director of Volunteers / Manager on Duty
 Excellent knowledge of desk procedures, facility, and history
 Basic customer service and computer skills
 Welcoming, friendly, and respectful personality
 Professionalism in attire and manner
 Ability to courteously interact with individuals from many different backgrounds and cultures
 Dependable and flexible
 Attention to details and good listening skills
 Ability to multi-task through distractions
 Demonstrates respectfulness for confidentiality
 Able to accept direction and work closely with on duty staff
Duties and Responsibility
 Greet guest families and all visitors
 Permit access and sign in approved visitors
 Answer and direct phone calls, Contact potential guest families, following the script provided
 Assist with light cleaning, food preparation, stocking, and organizing of food and supplies
 Accept and distribute mail, deliveries and donations
 Assist guest families with basic concierge services such as locating resources for everyday
needs in and outside the Family Room: printing directions, checking in and out, locating car
repair services, local restaurants and attractions, etc.
 Support the staff with basic office duties as needed
 Complete Dayton Children’s Hospital volunteer orientation.
Minimum 2 3-hour shifts per month
Shifts based on availability

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555 Valley StreetDayton, OH 45404



  • People Skills
  • Bereavement Support
  • Relationship Building
  • Verbal / Written Communication
  • Crisis Counseling
  • Customer Service




  • Background Check
  • Must be at least 16
  • Orientation or Training
  • Minimum 2 3-hour shifts per month
  • Volunteer must complete DCH volunteer orientation

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