Front Desk Concierge

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Job Summary
Be our welcoming first impression to guest families, visitors, volunteers, and donors who enter our House on a daily basis. Our front desk is a busy place full of rings and buzzers and bells, but our Concierge Team has the knowledge and know-how to handle whatever questions come their way by and doing it all with a smile.
Reports To
Director of Volunteers / Manager on Duty
Qualifications
* Excellent knowledge of desk procedures, facility, and history
* Basic customer service and computer skills
Competencies
* Welcoming, friendly, and respectful personality
* Professionalism in attire and manner
* Ability to courteously interact with individuals from many different backgrounds and cultures
* Dependable and flexible
* Attention to details and good listening skills
* Ability to multi-task through distractions
* Demonstrates respectfulness for confidentiality
* Able to accept direction and work closely with on duty staff
Duties and Responsibility
* Greet guest families and all visitors
* Monitor security cameras and permit access to approved visitors
* Sign in meal and activity groups and direct them to the appropriate locations
* Answer and direct phone calls
* Contact potential guest families when a room is available, following the script provided
* Accept and distribute mail, deliveries and donations
* Assist guest families with basic concierge services such as locating resources for everyday needs in and outside the House: printing directions, locating car repair services, local restaurants and attractions, etc.
* Support the staff with basic office duties as needed
Hours
Minimum of 2 3-hour shifts per month
Shifts Available 8am-8pm, Mon-Fri