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Spanish Speaking Service Navigator
ORGANIZATION: Special Olympics Southern California
Please visit the new page to apply.
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DONATE TO THIS
ORGANIZATION -
2 people are interested
Crossing the finish line. Scoring a point. Celebrating with the team. Special Olympics Southern California (SOSC) is dedicated to moments such as these, because it is through these moments - and all the moments that lead up to them - that our athletes find strength, success, confidence, and joy. We want to ensure that these moments can be felt by everyone, regardless of language spoken. SOSC wants to respond to and invite Spanish speakers to be a part of the game. That's where Spanish Speaking Service Navigators come in. They help link potential athletes, volunteers, and supporters to the services and events offered. We cannot do it alone. But, together, we can all experience one of the greatest moments in sports. So, step onto the podium with us and take your place on the team.
KEY RESPONSIBILITIES
- Return phone messages and email inquiries from the bilingual inbox
- Connect Spanish speaking inquiries to the appropriate field officer
- Ensure inquiries are completed by providing follow up with initial requester and goals are met
- Provide instruction, in Spanish, on how to connect potential athlete or volunteer to intended purpose
- Track responses for reporting purposes
TRAINING & SUPPORT
- Extensive training on how to route inquiries will be provided
- Continuous support from lead personnel provided
- Overview of SOSC and sporting/volunteer qualifications provided
- This is a new role and we are still trying to build the infrastructure to make it successful
COMMITMENT
- This is a virtual opportunity and can be performed anywhere
- Response to athlete/volunteer inquiries should be between the hours of 8am-8pm
- We request that volunteers commit to a minimum of two days a week to ensure quality customer service to callers, actual time shifts are flexible.
- 12 month commitment preferred to experience the full sport calendar
QUALIFICATIONS
- At least 18 years or older
- Must be proficient in Spanish and English
- Must possess own computer, Internet connection, and phone
- Must have previous customer service experience
- Must submit an online volunteer application that will include a background check and required online training
BENEFITS
- Connecting non-English speakers to the world of sports
- Furthering the vision of acceptance, inclusion, and well-being for people with intellectual disabilities through sports
- Meet new people and SOSC athletes
- Be a part of the mission of SOSC
SKILLS
- Superior customer service skills
- Strong attention to detail and organizational skills
- Good computer skills (ideally proficient in Microsoft Word, Excel, Outlook and Google Forms and Sheets)
- Ability to demonstrate appropriate professional behavior and skills to be successful in an official call or email exchange
- Ability to problem solve and handle complicated calls and provide appropriate solutions
More opportunities with Special Olympics Southern California
2 ReviewsNo additional volunteer opportunities at this time.
About Special Olympics Southern California
Location:
4241 Jutland Dr. STE 201, San Diego, CA 92117, US
Mission Statement
The mission of Special Olympics Southern California is to provide year-round sports training and athletic competition in a variety of Olympic-type sports for children and adults with intellectual disabilities, giving them continuing opportunities to develop physical fitness, demonstrate courage, experience joy and participate in a sharing of gifts, skills and friendship with their families, other Special Olympics athletes and the community. Our vision is to promote acceptance, inclusion, and wellbeing for people with intellectual disabilities through sports.
Description
The mission of Special Olympics Southern California is to provide year-round sports training and athletic competition in a variety of Olympic-type sports for children and adults with intellectual disabilities, giving them continuing opportunities to develop physical fitness, demonstrate courage, experience joy and participate in a sharing of gifts, skills and friendship with their families, other Special Olympics athletes and the community.
Our vision is to promote acceptance, inclusion, and wellbeing for people with intellectual disabilities through sports.
CAUSE AREAS
WHEN
WHERE
This is a Virtual Opportunity with no fixed address.
DATE POSTED
May 16, 2018
SKILLS
- Office Reception
- Google Apps
- Spanish
- Microsoft Office Suite
- Customer Service
GOOD FOR
- People 55+
REQUIREMENTS
- Background Check
- Orientation or Training
- 5-8 hours a week
- computer with internet access and phone