Shelter Ambassador

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Shelter Ambassador

Reports to: Volunteer Coordinator, Kennel Shift Lead, Administrative Sergeant

Position Function & Organizational Impact:

• Assist Community Relations Officer by helping adopters complete all adoption paperwork and provide administrative support
• Assist visitors with their visit, including where to go and how adoption works
• Improve our hospitality services by greeting and signing in visitors
• Improve adoption efficiency to increase adoption numbers

Time Commitment and Location of Work:

• Indianapolis Animal Care Services
• Shelter Ambassadors must volunteer on a regular basis to remain up-to-date with policies and procedures; must volunteer a minimum of 8 hours each month with a preference for committing to the same 2-hour (or more) shift weekly
• Regular, required meetings will also take place to discuss changes to policies, and address any questions and concerns as a group

Goals:

• Assist Community Relations Officers by assisting adoption visitors, and helping to complete administrative duties
• Streamline adoption process to improve efficiency and increase adoption numbers
• Provide exceptional service to our visitors
• Answer visitors’ questions

Core responsibilities:

• Greet each visitor and explain adoption process

• Assist visitors with adoption paperwork
• Ensure appropriate personnel know which animals are being adopted
• Assist staff with administrative duties as requested

Qualifications/Requirements:

• Must be an active IACS volunteer
• Warm, friendly, enthusiastic personality
• Comfortable interacting with dogs and/or cats
• Ability to follow specific instructions from staff
• Enjoys engaging with IACS’s visitors, volunteers, and staff
• Commitment to the philosophy of IACS’s mission and Volunteer Code of Conduct
• Must be at least 16 years of age to volunteer for this position
• Track and input hours worked into the IACS database
• Regular access to email to receive updates
• Must complete volunteer orientation
• Must complete level 1 canine and level 1 feline training
• Show appropriate maturity and responsibility

Help needed:
Sunday, Monday, Tuesday, Thursday, Friday, Saturday 10am-6pm