Operations Manager Volunteer

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Operations Manager

About the company

AFB is at an exciting transformational moment as we move into the next stage of growth. What began as a startup is developing into a national and international movement with the capacity to encourage, nurture and uplift children with cancer and other debilitating and life threatening diseases. We have many ideas, plans and projects that we’d like to execute and launch this year, including a couple capital projects that involve a new home for the organization in an abandoned theatre, and setting up a branch office is Israel, among others.

Job Purpose

We are challenged to create a fundraising and development operation that will provide the annual revenue and a depth of support we need to ensure that our programs and organization are supported and sustained over the short and long term. The organization’s leadership is deeply committed to its fundraising success. To this end, the Board seeks a part-time, volunteer Operations Manager to join our organization for the long term. At the end of the first year, a commission can be negotiated.

The successful candidate must have an authentic passion for our mission, excellent management skills, demonstrated success as an engaging fundraiser and a highly articulate communicator, skilled at making a compelling case for support both on paper and in person.

Responsibilities

• Recruit, select, train, assign, schedule, coach, counsel volunteers
• Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
• Plan and review compensation actions; enforcing policies and procedures
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans;; resolve problems;
• Forecast requirements; prepare an annual budget; schedule expenditures; initiating corrective actions
• Analyze process workflow, volunteer and space requirements and equipment layout; implement changes
• Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Accomplish operations and organization mission by completing related results as needed
• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
• Run a safe, injury/accident free workplace
• Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health and safety agencies
• Review and approve all operational invoices and ensure they are submitted for payment
• Serve as primary point of contact
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation.
• Communicate all operating policies and/or issues at department meetings.

Competencies

• Leadership
• Conflict Management
• Business Negotiation
• Decision-Making
• People Management

• Data Entry Skills
• Data Processing Skills
• Deadline-Oriented
• Budget Development
• Critical Thinking and Problem Solving Skills
• Planning and Organizing
• Communication Skills
• Persuasiveness
• Influencing and Leading
• Delegation
• Team Work