• 19 people are interested

Patient Telephone Support Volunteer - Mondays or Thursday 9:00-12:00

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ORGANIZATION: Dignity Health

  • 19 people are interested

General description:

Telephone Support volunteers serve as members of the hospice team and are responsible for placing calls to patient/family members to provide reassurance and education about hospice services as well as identify and report urgent needs of the patient's. Calls are made on Mondays 9:00 am-12:00 pm or Thursdays 9:00 am -12:00 pm.


  • Completion of 8 hours of volunteer training through the Hospice Relias Volunteer Training, End-of-Life Specialist certification, or equivalent to be assessed and determined by the Dignity Health Hospice Volunteer Services Supervisor.
  • Completion of Telephone Support Orientation.
  • Able to speak clearly and communicate with a population who may have hearing loss.
  • Meeting all requirements of Dignity Health Employee Health screening and clearance for duty, including but not limited to initial health appraisal, vaccinations, and annual PPD testing.
  • Compliance with maintaining these requirements.

Knowledge of:

  • Hospice care and philosophy
  • Principles of death and dying
  • Effective communication skills
  • Role of the volunteer in hospice program
  • Principles of grief and bereavement
  • Basic knowledge of office equipment (copiers, telephone and fax machine)

Accountabilities and Job-Related Competencies:

  • Ability to come into the office Mondays 9:00 am-12:00 pm or Fridays 9:00 am -12:00 pm
  • Follows all Dignity Health Policies and Procedures
  • Maintains confidentiality of protected health information
  • Excellent telephone and customer service skills.
  • Able to take direction from the Volunteer Services Supervisor or designee
  • Responds appropriately to unexpected occurrences or emergencies with patients/families
  • Maintains appropriate personal boundaries in the relationship with the patient, family and hospice team.
  • Maintain appropriate and timely documentation
  • Ability to provide respectful listening to patients and families with diverse backgrounds, race, socioeconomic status, ethnicity, sexual orientation, religion, and culture.
  • Willingness to learn about different cultures
  • Maintain all mandatory training and in service requirements.
  • Willingness to make a one year commitment of 100 hours of volunteer hours (2 hours per week).
  • Attend a minimum of 4 hospice volunteer meetings per year.
  • Adheres to ergonomic safety standards.

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About Dignity Health


3400 Data Drive, Rancho Cordova, CA 95670, US

Mission Statement

We believe in living life as fully as possible and that includes living well to the end. We believe that every individual has a vast potential and that dying can offer an oppertunity to achieve that potential, or compel a person to fulfill a final wish. Mercy Hospice provides comfort, peace and solutions for individuals facing serious and life-limiting illness, giving them the dignity and compassion they deserve.


Since 1979, Mercy Hospice has been providing compassionate care to families touched by serious and life-limiting illness. Our hospice team works with patients to manage pain and symptoms while offering support to those caring for them. The goal of Mercy Hospice is to help men and women of all ages and with all types of illness spend their days in peace, comfort and dignity. We also want to help family and loved ones to understand what is happening and how best to cope with the tremendous changes that will occur.


Advocacy & Human Rights
Advocacy & Human Rights, Community, Seniors


We'll work with your schedule.


3400 Data DriveRancho Cordova, CA 95670



  • People Skills
  • Verbal / Written Communication




  • Driver's License Needed
  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 2 hours per week
  • Completion of Hospice Relias courses

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