Patient Telephone Support Volunteer

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Dignity Health

  • 3 people are interested

General description:

Telephone Support volunteers serve as members of the hospice team and are responsible for placing calls to patient/family members to provide reassurance and education about hospice services as well as identify and report urgent needs. Calls are made on Mondays 9:00 am-12:00 pm or Fridays 9:00 am -12:00 pm.

Qualifications:

  • Completion of 8 hours of volunteer training through the Hospice Relias Volunteer Training, End-of-Life Specialist certification, or equivalent to be assessed and determined by the Dignity Health Hospice Volunteer Services Supervisor.
  • Completion of Telephone Support Orientation.
  • Able to speak clearly and communicate with a population who may have hearing loss.
  • Meeting all requirements of Dignity Health Employee Health screening and clearance for duty, including but not limited to initial health appraisal, vaccinations, and annual PPD testing.
  • Compliance with maintaining these requirements.

Knowledge of:

  • Hospice care and philosophy
  • Principles of death and dying
  • Effective communication skills
  • Role of the volunteer in hospice program
  • Principles of grief and bereavement
  • Basic knowledge of office equipment (copiers, telephone and fax machine)

Accountabilities and Job-Related Competencies:

  • Ability to come into the office Mondays 9:00 am-12:00 pm or Fridays 9:00 am -12:00 pm
  • Follows all Dignity Health Policies and Procedures
  • Maintains confidentiality of protected health information
  • Excellent telephone and customer service skills.
  • Able to take direction from the Volunteer Services Supervisor or designee
  • Responds appropriately to unexpected occurrences or emergencies with patients/families
  • Maintains appropriate personal boundaries in the relationship with the patient, family and hospice team.
  • Maintain appropriate and timely documentation
  • Ability to provide respectful listening to patients and families with diverse backgrounds, race, socioeconomic status, ethnicity, sexual orientation, religion, and culture.
  • Willingness to learn about different cultures
  • Maintain all mandatory training and in service requirements.
  • Willingness to make a one year commitment of 100 hours of volunteer hours (2 hours per week).
  • Attend a minimum of 4 hospice volunteer meetings per year.
  • Adheres to ergonomic safety standards.

6 More opportunities with Dignity Health

Advocacy & Human Rights Community Seniors

WHEN

We'll work with your schedule.

WHERE

9912 Business Park Dr. STE. 100Sacramento, CA 95827

(38.5731,-121.3278)
 

SKILLS

  • People Skills
  • Verbal / Written Communication

GOOD FOR

N/A

REQUIREMENTS

  • Driver's License Needed
  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 2 hours per week
  • Completion of Hospice Teaching Transitions courses

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