Crisis Chat Volunteer

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WHAT IS IOWA CRISIS CHAT?

Iowa Crisis Chat is an online resource for emotional support, operated by CommUnity Crisis Services. Located in Iowa City. Since launching Iowa Crisis Chat in 2011, the number of chats and texts we receive has surpassed the number of calls we receive by phone. Because of this growth, we are expanding our volunteer recruitment across the state! People of all ages use this service to talk about a variety of concerns. However, the median age is 21 and 80% of chatters are experiencing thoughts of suicide.

Iowa Crisis Chat volunteers also answer chats from the 988 Suicide and Crisis Lifeline.

Volunteers learn a wide variety of counseling techniques and offer direct support to clients in need. Our training prepares people who have gone on to become therapists, social workers, teachers, lawyers, clergy, doctors, and even genetic counselors. Besides looking good on a resume, volunteering with CommUnity feels good! You get to make a positive difference in the world by connecting with people who are hurting. Even though this is a remote position, you will be supported throughout the process. We have been a volunteer-driven organization for nearly 50 years, and we have volunteers who have stayed with us for 15+ years because of our positive and supportive culture.

• Must be 18 years or older.
• Must be able to work one 3-hour shift per week for a minimum of 9 months. (Does not have to be a consecutive 9 months.)
• Must attend weekly in-person trainings in Iowa City
• Must have access to a reliable computer and secure internet connection.
• Must have access to Skype, Zoom, or Google Meets for a one-time interview (sometimes school or public libraries have this capability).
• Must be able to complete approximately 30 hours of in-person training and 2 mentoring shifts.
• Must successfully complete a background check.

Volunteers are supervised and supported by full-time staff members who are available through our chat portal during every shift. Supervisors are there to provide support and advice, and to handle any escalated situations that might require 911 contact.