OC Office Support

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Support The Enlisted Project is a client-centered, impact-driven organization working to build financial self-sufficiency among junior active duty military and veteran families Southern California. We believe our volunteers are the backbone of our Agency. We strive to ensure that each volunteer is treated with dignity and respect. Our goal is your success. Help us do the right thing for our service members, together.

Program:

Building financial self-sufficiency with military and veterans and their families in crisis through financial counseling, grants and other support programs. Administration staff ensures that all aspects of office administration run smoothly.

Goal of Position:

STEP receptionists are often the first interaction that individuals have with the agency. The Receptionist Assistant will help provide the utmost costumer service to clients, volunteers, community members, and staff. The main goal of the receptionist assistant is to make clients feel welcome and to manage all activity in reception.

Great for students who need volunteer hours, yet occasional down-time they can dedicate to their studies

Benefits:

• Opportunity to gain valuable office experience
• Chance to work with friendly staff who are passionate about their work
• Increase office efficiency and maintenance
• Taking part in helping the surrounding communities and those in need

Tasks/responsibilities:

• Greet public
• Answer and forward calls
• Answer general questions about Support The Enlisted Project
• Direct questions to appropriate staff person or program
• Maintains the security of interior and external lobby doors by checking in all guests
• Maintain that reception and waiting rooms are neat and orderly
• Provide general administrative assistance as needed
• Receive and oversee the distribution of incoming and outgoing mail and packages
• Special admin projects as assigned

Qualifications:

• Friendly, approachable, self-motivated, positive
• Must maintain a professional demeanor and appearance
• Excellent verbal communication skills
• Ability to operate multi-line phone
• Ability to learn information about Support The Enlisted Project
• Ability to work with people of many different backgrounds and abilities
• Knowledge of Microsoft Applications (Word, Excel, and PowerPoint)
• Ability to work with minimal supervision
• Timely and dependable - shows up on time and stays for duration of entire shift
• Commitment to equal opportunities, the aims, and principles of the STEP service
• Able to keep calm under pressure

Requirements:

1. Must be able to provide own transportation to STEP
2. Must be at least 18 years old and pass a background check
3. Complete a volunteer application at www.stepsocal.org/volunteer
4. Complete a phone screening and interview with Volunteer Engagement

Time Commitment:

Volunteer times for this position are Monday through Friday from 10:00am - 5:00pm. Scheduling can be flexible and requires volunteers to make at least a 3 month commitment.