Function of the Hotline: The YWCA Crisis Hotline is responsible for answering crisis calls and providing education regarding the dynamics of sexual assault, domestic violence, stalking and human trafficking, and education on reporting options, protective orders, and the effects of trauma.

Reports to: Crisis Services Manager

Primary function: The YWCA Crisis Hotline Volunteer position consists of answering calls from the Coordinated Crisis Response Hotline.

Responsibilities:

Crisis Hotline Volunteers are responsible for coordinating crisis services for callers; this includes but is not limited to PERK exams, hospital accompaniments, legal accompaniments, emergency shelter, emergency transportation, safety planning, and providing community resources for different services the caller may request.

To keep track of all of the calls coming into the YWCA Crisis hotline, the Crisis Hotline Volunteer is responsible for maintaining their notes through the Electronic Case Management System (ECM) and VAdata.

The YWCA Crisis hotline provides 24-hour coverage, and shifts are available Monday-Sunday from 7am-11pm. Crisis Hotline Volunteer shifts can be a minimum of 4 hours to not exceed 8 hours. During the assigned shift, volunteers answer hotline calls as they come into the hotline. Between calls, volunteers may be asked to help with administrative office tasks.

Program Requirements:

• Completion of YWCA Onboarding (6 hours) and YWCA Advanced Training (24.5 hours) prior to start date.
• Pass a background check.

Commitment:

• Complete YWCA Onboarding and YWCA Advanced Training prior to start date
• Complete 1 training credit per quarter (minimum) as provided by the YWCA SHR
• 1-year commitment of 2 shifts per week

YWCA SHR has curated a free Advanced Training, approximately 30-hours) to provide volunteers basic Crisis Intervention and Trauma Informed skills while they have the chance to work on a team of staff, volunteers and advocates.