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Function of the Hotline: The YWCA Crisis Hotline is responsible for answering crisis calls and providing education regarding the dynamics of sexual assault, domestic violence, stalking and human trafficking, and education on reporting options, protective orders, and the effects of trauma.
Reports to: Crisis Services Manager
Primary function: The YWCA Crisis Hotline Volunteer position consists of answering calls from the Coordinated Crisis Response Hotline.
Crisis Hotline Volunteers are responsible for coordinating crisis services for callers; this includes but is not limited to PERK exams, hospital accompaniments, legal accompaniments, emergency shelter, emergency transportation, safety planning, and providing community resources for different services the caller may request.
To keep track of all of the calls coming into the YWCA Crisis hotline, the Crisis Hotline Volunteer is responsible for maintaining their notes through the Electronic Case Management System (ECM) and VAdata.
The YWCA Crisis hotline provides 24-hour coverage, and shifts are available Monday-Sunday from 7am-11pm. Crisis Hotline Volunteer shifts can be a minimum of 4 hours to not exceed 8 hours. During the assigned shift, volunteers answer hotline calls as they come into the hotline. Between calls, volunteers may be asked to help with administrative office tasks.
Completion of YWCA Onboarding (6 hours) and YWCA Advanced Training (24.5 hours) prior to start date.
Pass a background check.
Complete YWCA Onboarding and YWCA Advanced Training prior to start date
Complete 1 training credit per quarter (minimum) as provided by the YWCA SHR
1-year commitment of 2 shifts per week
YWCA SHR has curated a free Advanced Training, approximately 30-hours) to provide volunteers basic Crisis Intervention and Trauma Informed skills while they have the chance to work on a team of staff, volunteers and advocates.
MISSION: The YWCA is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all. VISION: The YWCA South Hampton Roads is a source of strength, courage, and empowerment for women and families facing crisis. Our programs provide quality services responding to: the critical needs of survivors of sexual violence and domestic violence, the need for quality and affordable childcare, and opportunities to work collaboratively to eliminate racism in the community.
The YWCA of South Hampton Roads' crisis services works with survivors of domestic violence, sexual assault, stalking, and human trafficking. For more information on our programs, services, and annual events, please visit www.ywca-shr.org.
Homeless & Housing
We'll work with your schedule.
YWCA of South Hampton Roads500 E Plume StSte 700Norfolk, VA23510
March 15, 2021
Basic Computer Skills
Verbal / Written Communication
Must be at least 18
Orientation or Training
Two shifts a week for a year.
Onboarding Training, Advanced Training, hotline-specific training as appropriate