Crisis Hotline Volunteer

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You will receive instructions to complete your registration after you express interest below. If seeking court ordered volunteer opportunities, we recommend applying at least three months out from your court date to ensure you can complete all your required hours in time for your court date.

Function of the Hotline: The YWCA Crisis Hotline is responsible for answering crisis calls and providing education regarding the dynamics of sexual assault, domestic violence, stalking and human trafficking, and education on reporting options, protective orders, and the effects of trauma.

Reports to: Crisis Services Manager

Responsibilities:

Crisis Hotline Volunteers are responsible for coordinating crisis services for callers; this includes but is not limited to PERK exams, hospital accompaniments, legal accompaniments, emergency shelter, emergency transportation, safety planning, and providing community resources for different services the caller may request.

To keep track of all of the calls coming into the YWCA Crisis hotline, the Crisis Hotline Volunteer is responsible for maintaining their notes through the Electronic Case Management System (ECM) and VAdata.

The YWCA Crisis hotline provides 24-hour coverage, and shifts are available Monday-Sunday from 7am-11pm. Crisis Hotline Volunteer shifts can be a minimum of 4 hours to not exceed 8 hours. During the assigned shift, volunteers answer hotline calls as they come into the hotline. Between calls, volunteers may be asked to help with administrative office tasks.

Program Requirements:

• Complete YWCA SHR Orientation (16 hours), department-specific training (up to 24 hrs)
• Pass a background check
• Available for 4-hour shifts (shifts can vary on dates/times of the day based on your availability)