REPORTS TO: Administrative Advocate/Program Director of Counseling
PRIMARY FUNCTION: To provide direct advocacy services, crisis intervention counseling, information and referrals to primary and secondary interpersonal violence victims through the agency office line and to walk in crisis clients. Additionally provides administrative support to the staff through data entry.
Administrative Advocate Volunteer responsibilities include, but are not limited to, the following:
Answer the office and hotline telephone lines, providing telephone support to clients and allied professionals. Setting appointments as requested by crisis callers as support to the administrative advocate.
Provides crisis intervention counseling, advocacy, information and referrals to walk-in crisis clients.
Grant data entry for phone calls, walk-in crisis clients, weekend crisis services, and provides data entry back-up support to staff.
Attend staff meetings, volunteer in-service trainings and attend related professional activities as assigned. As requested, takes meeting minutes and distributes to appropriate meeting participants.
Covers the front desk as primary support for administrative advocate lunch breaks and other times when the administrative advocate may have to leave the desk.
Other duties as assigned.
Completion of YWCA Onboarding (6 hours) and YWCA Advanced Training (21 hours) prior to start date.
Must be able to pass a background check.
Demonstrate knowledge of interpersonal violence and a strong commitment to ending violence against women.
Must be able to work normal weekday business hours.
Must be able to work independently, manage multiple priorities and respond to participants in a professional and reassuring manner.
Demonstrate ability to work well with people of various ethnic, racial and socio-economic backgrounds.
Demonstrate ability to communicate clearly and effectively both verbally and in writing.
MISSION: The YWCA is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all. VISION: The YWCA South Hampton Roads is a source of strength, courage, and empowerment for women and families facing crisis. Our programs provide quality services responding to: the critical needs of survivors of sexual violence and domestic violence, the need for quality and affordable childcare, and opportunities to work collaboratively to eliminate racism in the community.
The YWCA of South Hampton Roads' crisis services works with survivors of domestic violence, sexual assault, stalking, and human trafficking. For more information on our programs, services, and annual events, please visit www.ywca-shr.org.
Advocacy & Human Rights
Emergency & Safety
We'll work with your schedule.
YWCA of South Hampton Roads500 E Plume StSte 700Norfolk, VA23510
September 15, 2020
Must be at least 18
Orientation or Training
Onboarding Training, Advanced Training, and job-specific training as needed