Time Frame: Year-round
Hours: flexible, minimum 3.25 hour weekly shift - weekend hours available
The Hudson River Maritime Museum (HRMM) is seeking friendly, outgoing, personable people with good customer service skills to serve as volunteer clerks in the Museum Store.
As an Museum Store Clerk, you are an essential facilitator between visitors and the museum, ensuring that visitors and the general public have an enjoyable, engaging, and memorable experience while at the museum. You will sell admissions tickets and gift shop merchandise, track visitation, and answer visitor questions.
As the first face visitors see at the Hudson River Maritime Museum, you have an opportunity to make a big impact in visitor experience and helping the museum gain new friends and supporters. The museum could not function without volunteers like you!
The ideal volunteer Museum Store Clerk will have past retail experience including running a cash register and dealing with the general public in an appropriate manner. The ability to work with others is important as busy shifts may have two clerks scheduled at once. Previous retail experience is a plus, but is not required as training is provided.
The museum is open 11AM to 5PM Monday-Sunday, May through Thanksgiving and 11AM to 5PM, Thursday-Sunday from December through April. Each day has two shifts: 10:45AM to 2PM, and 2PM to 5:15PM (3.25 hours each).
Volunteers who can commit to at least one weekly shift for the whole season are preferred. At least one clerk will be in the Museum Store at all times. At least one museum staff member will be in the building to supervise and assist at all times.
Clerks are responsible for accurately ringing purchases through the register, answering visitor questions to the best of their abilities, and getting people excited about the museum. Afternoon shift clerks are also responsible for turning off the museum exhibits (mostly light switches, some TVs).
Museum store clerks are not responsible for balancing the cash register or for dealing with difficult customers. Clerks report directly to museum staff, who will assist you whenever necessary.
Although scheduling is flexible, you are expected to show up for scheduled shifts on time and ready to work. Advance written notice is requested for scheduled time off or cancellations of scheduled shifts.
Full training is provided by museum staff on a rolling basis, including opening and closing procedures, use of the cash register, tracking visitation, and customer service training. You will be trained by a museum staff person and may be partnered with a more experienced volunteer at first. Museum staff will be present each day should problems arise.
Apply online or download an application on our volunteer webpage www.hrmm.org/volunteer
If you chose to download an e-mail your form please send it to: firstname.lastname@example.org OR send by mail to:
Hudson River Maritime Museum
50 Rondout Landing
Kingston, NY 12401
The Hudson River Maritime Museum is a 501(c)3 non-profit organization dedicated to the interpretation and preservation of the maritime heritage of the Hudson River, its tributaries, and related industries. For more information, visit www.hrmm.org.