Volunteer Coordinator Needed - Road to Recovery


Cause Areas

When

Tue Apr 03, 2018 - Mon Dec 31, 2018

Where

825 Brook St.I-91 Tech Center Building 3Rocky Hill, CT 06067

About

** POSITION CAN BE AT THE AMERICAN CANCER SOCIETY ROCKY HILL, CT OFFICE OR DONE REMOTELY WITH ACCESS TO PHONE AND INTERNET **

Road to Recovery Program

Road to Recovery is an American Cancer Society program designed to help improve the quality of life and reduce barriers to care for cancer patients undergoing active treatment by transporting them to and from cancer related treatment appointments.

Road to Recovery Volunteer Coordinator Position Summary

The Road to Recovery Volunteer Coordinator collaboratively manages and monitors requests for Road to Recovery services with American Cancer Society staff partners, and works closely with the volunteer drivers to provide lifesaving transportation assistance to and from cancer-related appointments. In addition to the integral role they play in service coordination, the Volunteer Coordinator also works hand-in-hand assisting ACS with ongoing program assessment, as well as overall volunteer and community management as it relates to the Road to Recovery Program.

Responsibilities

  • Must be willing to use the internet and telephone
  • Utilize list of matched drivers to offer ride opportunities to phone only drivers
  • Take action on escalated rides
  • Take action on behalf of drivers
  • Assist drivers in setting preferences for most successful matches
  • Support drivers in using the tool
  • Works collaboratively with staff and volunteers to ensure accuracy of volunteer records and transportation requests
  • Ensures timely communication to staff partners, volunteer drivers and patients when issues occur
  • Abides by the guidelines and policies of the American Cancer Society and the program including privacy and confidentiality policies
  • Responds to questions from new volunteers, and provides appropriate information to support their development in a timely manner

Time Commitment

  • Volunteers must be willing to check the tool daily (this may vary if there is another volunteer coordinator for the area)
  • Must be willing to spend 1-2 hrs. per day in the tool
  • Must complete an update training class every 2 years

Skills

  • Data Entry
  • Program Management
  • Administrative Support
  • Customer Service

Good Match For

Teens People 55+

Requirements & Commitment

  • Must be at least 18
  • Orientation or Training
  • 6 months - 1 year
  • Must be willing to make phone calls, use email and the internet

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