Service to the Armed Forces Regional Caseworker


(21.266714,-157.79846)
 

Cause Areas

When

It's flexible! We'll work with your schedule.

Where

4155 Diamond Head RoadHonolulu, HI 96816

About

Support and assist with the full range of client services to military members, veterans and their families, to include: emergency communications; information and referral; access to financial assistance; and family follow-up services.

Key Responsibilities

Provide service at the local Red Cross Chapter Office, office on Military Installation or Work Remotely from home
* Support the Red Cross mission
* Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies
* Support and follow Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services
* Coordinate requests for service to include recording all client info into the SAF Case Management System; providing other follow-up actions needed for complete and timely client service; understand and apply Red Cross and SAF policies consistently and correctly
* Determine eligibility for Red Cross services by assessing client needs and providing appropriate service to clients including referrals to other agencies
* Make follow-up calls to military members and/or families to determine additional needs; log case notes.
* Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans
* Maintain professionalism and conduct as stated in Red Cross policy

Qualifications
* Successful American Red Cross background check
* Complete required national training and locally developed orientation
* Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
* Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
* Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management
* Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications
* Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity
* Ability to work with or without supervision
* Effective verbal and written communication skills
* Good customer service skills; Ability to work well with others
* Willingness to gain knowledge of community resources
* Able to work with culturally diverse population

Skills

  • Basic Computer Skills
  • Case Work / Management
  • Administrative Support
  • Community Outreach

Good Match For

N/A

Requirements & Commitment

  • Background Check
  • Must commit to a minimum of one day per week

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