Service to the Armed Forces Regional Caseworker

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Support and assist with the full range of client services to military members, veterans and their families, to include: emergency communications; information and referral; access to financial assistance; and family follow-up services.

Key Responsibilities

Provide service at the local Red Cross Chapter Office, office on Military Installation or Work Remotely from home
* Support the Red Cross mission
* Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies
* Support and follow Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services
* Coordinate requests for service to include recording all client info into the SAF Case Management System; providing other follow-up actions needed for complete and timely client service; understand and apply Red Cross and SAF policies consistently and correctly
* Determine eligibility for Red Cross services by assessing client needs and providing appropriate service to clients including referrals to other agencies
* Make follow-up calls to military members and/or families to determine additional needs; log case notes.
* Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans
* Maintain professionalism and conduct as stated in Red Cross policy

Qualifications
* Successful American Red Cross background check
* Complete required national training and locally developed orientation
* Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
* Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
* Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management
* Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications
* Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity
* Ability to work with or without supervision
* Effective verbal and written communication skills
* Good customer service skills; Ability to work well with others
* Willingness to gain knowledge of community resources
* Able to work with culturally diverse population