Hero Care Caseworker

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American Red Cross - Pacific Islands Region

  • 4 people are interested

The Hero Care Caseworker provides military members, families and veterans with casework services, family follow-up, information, resources and referrals to organizations for assistance.

Key Responsibilities
  • Answer phone calls and provide information for case initiation.
  • Perform casework functions to include correct referrals and completing family follow up.
  • Enter information into computerized casework program as needed.
  • Maintain client confidentiality.
  • Maintain professionalism and conduct as stated in Red Cross policy.
  • Ensure that volunteer hours are tracked per Red Cross policy.

  • Successful American Red Cross background check
  • Complete required national training and locally developed orientation
  • Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military
  • families, and veterans' issues
  • Demonstrated ability to treat people with respect under all circumstances and instill trust in others while
  • upholding the values and principles of the American Red Cross
  • Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze,
  • and interpret information from clients, staff, and management
  • Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include
  • Outlook, word-processing, database and/or spreadsheet applications
  • Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and
  • friendly manners respectful of human dignity
  • Ability to work with or without supervision
  • Effective verbal and written communication skills
  • Good customer service skills; Ability to work well with others
  • Willingness to gain knowledge of community resources
  • Able to work with culturally diverse populations

38 More opportunities with American Red Cross - Pacific Islands Region

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Community Crisis Support Veterans & Military Families


We'll work with your schedule.


4155 Diamond Head RoadHonolulu, HI 96816



  • Case Work / Management
  • Child Welfare
  • Verbal / Written Communication


  • People 55+


  • Background Check
  • Orientation or Training
  • Flexible, with a scheduled commitment

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