Hero Care Caseworker
4 people are interested
The Hero Care Caseworker provides military members, families and veterans with casework services, family follow-up, information, resources and referrals to organizations for assistance.Key Responsibilities
- Answer phone calls and provide information for case initiation.
- Perform casework functions to include correct referrals and completing family follow up.
- Enter information into computerized casework program as needed.
- Maintain client confidentiality.
- Maintain professionalism and conduct as stated in Red Cross policy.
- Ensure that volunteer hours are tracked per Red Cross policy.
- Successful American Red Cross background check
- Complete required national training and locally developed orientation
- Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military
- families, and veterans' issues
- Demonstrated ability to treat people with respect under all circumstances and instill trust in others while
- upholding the values and principles of the American Red Cross
- Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze,
- and interpret information from clients, staff, and management
- Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include
- Outlook, word-processing, database and/or spreadsheet applications
- Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and
- friendly manners respectful of human dignity
- Ability to work with or without supervision
- Effective verbal and written communication skills
- Good customer service skills; Ability to work well with others
- Willingness to gain knowledge of community resources
- Able to work with culturally diverse populations
We'll work with your schedule.
4155 Diamond Head RoadHonolulu, HI 96816
- Case Work / Management
- Child Welfare
- Verbal / Written Communication
- People 55+
- Background Check
- Orientation or Training
- Flexible, with a scheduled commitment