About Second Harvest Food Bank

Looking for mission-driven work? Based in Silicon Valley, Second Harvest Food Bank of Santa Clara and San Mateo Counties is one of the largest food banks in the nation. Currently providing food to more than one quarter of a million people every month, Second Harvest is a trusted community-based organization that was founded in 1974. Despite the immense wealth in Silicon Valley, and partly due to the high cost of living, hunger and malnutrition are pervasive. The Food Bank distributes nutritious food, including more fresh produce than any other food bank in the country, through a network of nearly 320 nonprofit partners at more than 850 sites. Second Harvest is pursuing innovative efforts to increase access to food resources as it seeks to feed an additional 100,000 hungry people each month. To reach more people, it advocates for anti-hunger policies and connects those in need to federal nutrition programs and other food resources. To learn more about how Second Harvest is building a hunger-free community, visit www.SHFB.org.

About the Position

You will provide courteous, informative and efficient telephone/counter reception to all visitors and provide administrative support for Second Harvest Food Bank staff as needed. Must be self-starting, self-directed and proactive.

Duties and Responsibilities

• Knowledge of Microsoft Office Suite preferred
• Answer main phones, respond to inquiries, screen and direct incoming telephone calls to appropriate staff
• Champion excellent customer service for all clients, both internal and external
• Provide counter reception and general informational services regarding the Food Bank and its programs
• Perform in-house photocopying projects
• Keep lobby area literature well-stocked with current information
• Open and distribute incoming mail as needed following established procedures
• Provide support for data entry, word processing, and any other projects requested by the front office specialists
• Keep workroom, supply rooms, break room, and common areas clean, organized and adequately stocked
• Keep meeting rooms adequately stocked with basic supplies

Qualifications

• High school graduate or equivalency with some college preferred
• Demonstrated experience with, and knowledge of, general office practices, principles and procedures with the ability to type with intermediate skill
• Demonstrated excellent customer service skills and telephone etiquette, possessing an engaging personality with the ability to interact with a diverse socio-economic and ethnic population
• Proven ability and necessary work experience to properly use standard office equipment generally used in administrative settings, including photocopier, FAX machine, and multi-line phone system
• Demonstrated ability to organize, plan and carry out work assignments to meet specific timelines
• Dependable in maintaining work hours
• Proven record of accuracy in completing and reviewing data
• Proven ability to work as a team player, interacting constructively with individuals (Food Bank staff and volunteers) from a variety of socio-economic backgrounds in a culturally diverse work environment
• Ability to multi-task and set work assignment priorities
• Ability to perform duties in accordance with Food Bank’s Policies and Injury Prevention Program (available for review upon agreement to work)
• Up to 2/3 of the time: remain in a seated position while operating computer, telephone and other applicable office equipment, read information from a computer monitor, or enter data using a computer keyboard
• Technically Talented: Able to learn Microsoft Office Suite software as opportunities are presented; able to retain training and demonstrate proficiency when called upon
• Must be able to use other office machines (copier, mail machine, FAX machine, etc.), be able to show others how to use machines, and troubleshoot basic problems i.e. clearing paper jams