Volunteer Receptionist

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Purpose: Provide a first impression of Rappahannock United Way as a warm, friendly, helpful and professional organization. Assist staff with administrative tasks as directed and answer customer and guest questions.

Principal Duties and Responsibilities:

• 50% Answer all phone calls in a pleasant manner. Be as helpful as possible and refer all callers to the appropriate staff member through warm transfers.
• 30% Greet all visitors and staff in a pleasant, respectful, and friendly manner.
• 10% Telephone appropriate staff member to let them know when a visitor arrives.
• 5% Assist the staff with administrative tasks as directed.
• 5% Keep lobby neat and clean at all times

Qualification Requirements:

• Able to answer phones in a professional manner
• Ability to use Microsoft Office applications
• Communication skills
• Must have reliable transportation

Educational Prerequisites:

• High School Student or above preferred.

Professional Expectations:

• Professional attire
• Friendly and professional demeanor
• Maintain confidentiality of employee records and financial data
• Maintain confidentiality of donor records
• Complies fully with corporation’s Code of Ethics
• Works as team member with staff and volunteers