Help volunteers leverage their passion, skills, & abilities as a Volunteer Services Engagement Lead


(30.31598,-81.676186)
 

Cause Areas

When

It's flexible! We'll work with your schedule.

Where

751 Riverside AvenueJacksonville, FL 32204

About

The Volunteer Services Engagement Lead is responsible for overseeing "The Volunteer Experience" for volunteers serving in the region.

Responsibilities:
* Consults with departments on position on-boarding, planned growth experiences, and volunteer career development.
* Provides consultation, coaching and training resources to promote positive workforce relationships (employees with volunteers, volunteers with volunteers) and effective ongoing volunteer engagement.
* Follows up with volunteers and departments to ensure proper placement and job satisfaction.
* Consults with departments regarding the leadership potential of volunteers and supports requesting departments in developing leadership and advancement opportunities for volunteers.
* Serves as the point of contact for reassignment or referring volunteers to other departments, or if not a fit for Red Cross to other agencies.
* Connects supervisors of volunteers to Volunteer Services HR relations team for mediation and facilitation of volunteer grievance and performance related issues.
* Leads ongoing discussions with requesting departments about volunteer engagement cycle, roles and responsibilities working to identify what’s working and lessons learned.
* Conducts exit interviews.
* Works with team members to ensure the integration of their work with volunteer recruitment, referrals and screening, recognition, and Volunteer Connection.

Qualifications:

* Enthusiastic about Red Cross mission and programs
* Proven leadership in nonprofit or for-profit organizations
* Cultural sensitivity to diverse audiences
* Knowledge and understanding of Red Cross services and operations and opportunities for volunteer service * Work well both individually and with others
* Relevant, complementary management and/or technical skills/operational experience
* Relationship building skills working collaboratively with staff partners as well as board members, senior management, and other volunteer partners as needed
* Understand the value of volunteers and provide leadership and support to ensure volunteers are productive and have a mutually rewarding experience

Skills

  • Program Management
  • Cross-cultural Communication
  • Verbal / Written Communication
  • Public Relations

Good Match For

People 55+

Requirements & Commitment

  • Orientation or Training
  • 10 hours a week, working remotely and on-site
  • Orientation, on-the-job training

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