Volunteer IT Help Desk - Polish your skillset while giving back!

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North Shore Exchange is Looking for 1-2 IT volunteers to join our Technology Team. These roles will be responsible for maintaining computer hardware, software, networks and helping with organization computer needs. They may also work in unison with other volunteers to manage the organization’s daily hardware/software needs.

Qualifications

• Ability to learn and adapt to new technologies quickly.
• Embrace working in a fast paced environment and handling multiple projects/issues in occasionally high-pressure situations.
• Ability to take the initiative in assignments, displaying strong organizational skills while doing so.
• Ability to work as part of a team or independently with excellent communication skills.
• Education level: 2 year degree.
• At least 1 year experience in an IT help desk position.

Responsibilities include, but not limited to:

• Support and troubleshoot employees’ hardware and software needs.
• Implementation and training of new (and existing) software applications
• Create and edit documentation of internal processes and procedures
• Support, communication, and collaboration with team.
• Ensure technology is accessible and equipped with current hardware and software.
• Monitor and maintain technology to ensure maximum access.

Start dates are flexible but we are looking to fill positions immediately. Require 5-10 hours weekly commitment.