Submissions Supervisor

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AGENCY DESCRIPTION:

A Family For Every Child is a nonprofit organization located in Eugene, Oregon. AFFEC’S mission is to find loving, permanent families for every waiting foster child.

JOB SUMMARY:

A Family For Every Child is looking for a volunteer/intern capable of overseeing the management and training of our Submissions Department, which consists of three teams/programs: Home Study submissions, Inquiries, and Child Listing.

RESPONSIBILITIES:

Under the supervision of the Program Manager, the volunteer/intern will:

• Complete all trainings required for the team members and understand all aspects of the process.
• Oversight of emails and correspondence to families, caseworkers, and adoption workers.
• Understand how to respond in various situations with sensitivity and knowledge recognizing the goal of creating partnerships and offering excellent customer service.
• Ability to review details with team as necessary, answer questions, and provide guidance on a daily basis.
• Ability to evaluate results and problem solve efficiently.
• Evaluate, test, and implement additional customization.
• Develop and update ongoing process - edit and create training How To’s (i.e., Power Point, Manual, Webinar).