Refugee Case Management Internship - Silver Spring


Cause Areas


It's flexible! We'll work with your schedule.


8121 Georgia Avenue, Suite 800Silver Spring, MD 20910


Job Summary: The R&P Case Management Intern will assist case managers in all resettlement activities, systems navigation, and access to benefits for recently- arrived refugees in Maryland.

Roles and Responsibilities

  • Assist setting up apartments for newly arriving refugees
  • Provide assistance to case managers in meeting clients at airport when they first arrive and transport them to their new home
  • Assist with conducting Cultural Orientation
  • Perform orientations on safety, health and hygiene
  • Assist clients to get services from local social service offices and public assistance
  • Assist and accompany clients to various appointments including but not limited to: employment, medical appointments, school enrollments, immunization appointments, ESL class enrollments
  • Assist R&P case manager with maintenance of case files
  • Show clients how to use public transportation
  • Assist with other related duties as assigned

Required Qualifications

  • College degree or perusing an undergraduate degree in political science, international relations, social work, law/justice, human rights, or related field required
  • Previous experience working in multicultural contexts is desirable
  • An interest in international and refugee issue
  • Ability to work independently as well as in a team
  • Ability to work in fast-paced environment and process unexpected tasks and deadlines
  • Ability to work under pressure
  • Flexibility
  • Creativity and initiative to follow through on projects
  • Effective communication and writing skills
  • Proficiency in one or more language other than English is preferable
  • Having personal car or access to a car is highly desirable

Learning Outcomes:

  • Understanding of the timelines and processes refugees go through from arrival-5 years.
  • Increased intercultural communication competency
  • Exposure to basic non-profit operations and environment
  • Knowledge of marginalized populations - challenges and opportunities
  • Experience working with limited English proficiency populations
  • Knowledge of Maryland refugee benefits systems
  • Ability to navigate of social service systems
  • Basic ability to keep case notes and maintain case files to State Department standards.

Time Requirements:

At least 2 full days a week

Applications are considered on a first come, rolling basis.


  • People Skills
  • Case Work / Management
  • Cross-cultural Communication

Good Match For


Requirements & Commitment

  • Background Check
  • Orientation or Training
  • minimum 2 days/week

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