Special Events Customer Service Team Member

Cause Areas


Sun Apr 01, 2018 - Wed Oct 31, 2018


This is a Virtual Opportunity, with no fixed address.


Position Summary:

We are looking for a group of 10-15 volunteers to train as our specialized Customer Service Team for our signature fundraising events: Walk to Cure Diabetes (Walk), Revolution Ride to Defeat Diabetes (Ride), Promise Ball (Gala), and Chipping In for the Cure Golf Tournament (Golf). This team will be thoroughly trained for the roles of Pledge Team and Cash-Out Team, and will be the front line contact with event participants and guests while providing excellent customer service.

Reports To:

JDRF Victoria Chapter Manager, Fundraising and Development


  • Process participant pledge forms at Walk and Ride
  • Facilitate cash-out process at Gala
  • Register golfers and facilitate cash-out process at Golf
  • Provide excellent customer service to event participants and guests
  • Complete associated paperwork with each role
  • Enter data into our auction database system

Minimum Commitment:
Ability to commit to at least two (2) of the following events:

  • Walk to Cure Diabetes: Sunday, June 10, 2018
    • Victoria - City Centre Park in Langford
    • Mid-Island - Rathtrevor Beach Provincial Park in Parksville
  • Revolution Ride to Defeat Diabetes: various dates in April (TBA)
    • Various Locations (TBA)
  • Promise Ball: Saturday, October 13, 2018
    • Fairmont Empress Hotel
  • Chipping In for the Cure Golf Tournament: Friday, June 8, 2018
    • Olympic View Golf Course


  • You’re accountable to all JDRF staff and volunteers.
  • You must maintain strict privacy and confidentiality of all personal information belonging to donors, volunteers, and staff that you encounter during your volunteer experience. All volunteers subject to signing a JDRF confidentiality agreement.
  • Due to training investment, please make sure you are able to commit to at least two (2) of the above-mentioned events.


  • Excellent communication and organization skills
  • Customer service experience
  • Fluent in English
  • Comfortable using computers
  • Strong troubleshooting skills

Desired Candidate Traits:

  • An interest in the not-for-profit sector
  • Experience volunteering in other non-profit organizations’ office and/or events
  • Administrative or office experience

Training Provided:

The exact date of mandatory training is to be determined.


  • Gain professional work experience in a non-profit environment
  • Put your skills to great use in meaningful projects
  • Support a worthy cause, help find a cure for type 1 diabetes, and make a difference

Application Process:

If you’re interested in volunteering for this position, please submit your resume to Lisa Mitchell at
lmitchell@jdrf.ca, by Sunday, April 1, 2018. Only qualified candidates will be contacted


  • Basic Computer Skills
  • Executive Admin
  • Marketing & Communications (Mar/Com)
  • Customer Service

Good Match For


Requirements & Commitment

  • Background Check
  • Must be at least 18
  • at least 2 of 4 Events

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