Utility Payment Administrator

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Lutheran Social Services of the Southwest is seeking a volunteer to assist individuals experiencing hardship and need support paying a utility bill. Arizona struggles with the 6th highest unemployment rate in the nation and a lack of affordable housing. Both of these factors contribute to poverty, hunger, and people living on the streets. Assist LSS-SW in stabilizing lives in times of crisis and transition.

Responsibilities and key deliverables

• Schedule appointments for clients via telephone
• Assist clients face to face to provide utility assistance/payment
• Administrative tasks such as filing, copying, editing
• Manage the back-to-school backpack and clothing program, as well as Christmas gift program

Qualifications

• Must have basic computer skills
• Experience with data entry preferred
• Strong customer service skills
• Attentive to detail

Working conditions

The volunteer will have access to a desk, phone, and computer. The volunteer will serve in a typical office setting in the food pantry of Victory Lutheran Church.

Clearances required & training

This role requires a Verified Volunteer background check ($17). Volunteers are responsible for the cost. All volunteers are required to complete a central registry background check (no cost) at the volunteer orientation.

Location & timeframe

The volunteer will serve at Victory Lutheran Church 5946 E University Dr. Mesa, AZ 85205. Volunteers will serve in 2 hour shifts, flexible Mon-Thurs.