One on One Computer Educator: Minneapolis

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Hennepin County Health and Human Services Department

  • 8 people are interested

Purpose of Role: Provide one on one computer education to Supervisors in the Health & Human Services Adult Behavioral Health (ABH) program. ABH is a service component providing case management services to individuals who are civilly committed and have severe and persistent mental illness and/or are chemically dependent. Staff are extremely busy with supervising other staff and performing case management. As a result, being able to learn and/or teach oneself various computer skills to complete daily work and projects is lacking. Volunteers will create a 'curriculum’ or plan based off the customers’ (HC Supervisor in this case) needs and skillsets.

Primary Responsibilities:

  • Meet with customer to understand their knowledge, skillsets, and what they are hoping to learn regarding (possibly all but not limited to): Word, Excel, PowerPoint, Microsoft Outlook, iPhone capabilities, computer hardware and software capabilities, etc.
  • Agree upon an ongoing schedule for when volunteer will meet with customer on a regular basis.
  • Create a personalized 'curriculum’ or plan based on customer’s needs, skillset, and learning style.
  • Communicate regularly with customer and Coordinator of Volunteers regarding schedule, curriculum, hours, and updates.
  • Coaching on IT related topics.


  • Proficient knowledge regarding (but not limited to): Word, Excel, PowerPoint, Microsoft Outlook, iPhone capabilities, computer hardware and software capabilities, etc.
  • Excellent written and oral English communication and ability to use/create visual aids for teaching
  • Ability to create an individualized 'curriculum’ or plan based on customer’s skillsets and needs from scratch
  • Ability to teach someone about computer and IT related topics
  • Possesses and expresses patience and empathy for customers
  • Acts professionally in a work environment
  • Must be 18 years or older and pass a standard background check
  • Experience (formally or informally) teaching specifically adults about computer and IT related topics
  • Possesses flexibility, a sense of humor, and ability to go with the flow

Time Commitment:

  • Schedule is based off customer’s availability. So volunteer must be able to find a common meeting time approximately once a week for 1-2 hours.
  • Volunteer would preferably be able to commit to at least 3 months and/or at least when the customer finishes the desired 'curriculum’.
Location: Various locations, but the first need is at 1800 Chicago Ave, Minneapolis, MN 55404.

Supervision: Volunteer is supervised by Coordinator of Volunteers and/or possibly the customer’s supervisor/manager.


  • Volunteers gain experience assisting staff in a county government health & human services department.
  • Volunteers will be able to strengthen their teaching skills
  • Volunteers experience the positive feelings of being able to contribute to the mission of Hennepin County and making sure staff are able to better do their job.
  • Volunteers have the opportunities to meet other collaterals from various disciplines of practice.
  • Volunteers can be reimbursed for mileage expense pertaining to the assignment if requested and have free off and on-street parking
  • A letter of recommendation can be written upon request after completion of project
  • Opportunities to receive free entrance to Science Museum and Omni Theater throughout the year
  • Opportunities to participate in free Hennepin County trainings throughout the year.
Contact for questions and/or to apply:
  • 612-348-9900 or

2 More opportunities with Hennepin County Health and Human Services Department

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Community Computers & Technology Education & Literacy


We'll work with your schedule.


1800 Chicago AveMinneapolis, MN 55404



  • IT Help Desk
  • People Skills
  • Teaching / Instruction
  • Relationship Building
  • Verbal / Written Communication
  • IT Consulting


  • People 55+


  • Background Check
  • Must be at least 18
  • 1-2 hours a week until curriculum is done

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