One on One Computer Educator: Minneapolis

Save to Favorites

Purpose of Role: Provide one on one computer education to Supervisors in the Health & Human Services Adult Behavioral Health (ABH) program. ABH is a service component providing case management services to individuals who are civilly committed and have severe and persistent mental illness and/or are chemically dependent. Staff are extremely busy with supervising other staff and performing case management. As a result, being able to learn and/or teach oneself various computer skills to complete daily work and projects is lacking. Volunteers will create a 'curriculum’ or plan based off the customers’ (HC Supervisor in this case) needs and skillsets.

Primary Responsibilities:

• Meet with customer to understand their knowledge, skillsets, and what they are hoping to learn regarding (possibly all but not limited to): Word, Excel, PowerPoint, Microsoft Outlook, iPhone capabilities, computer hardware and software capabilities, etc.
• Agree upon an ongoing schedule for when volunteer will meet with customer on a regular basis.
• Create a personalized 'curriculum’ or plan based on customer’s needs, skillset, and learning style.
• Communicate regularly with customer and Coordinator of Volunteers regarding schedule, curriculum, hours, and updates.
• Coaching on IT related topics.

Requirements:

• Proficient knowledge regarding (but not limited to): Word, Excel, PowerPoint, Microsoft Outlook, iPhone capabilities, computer hardware and software capabilities, etc.
• Excellent written and oral English communication and ability to use/create visual aids for teaching
• Ability to create an individualized 'curriculum’ or plan based on customer’s skillsets and needs from scratch
• Ability to teach someone about computer and IT related topics
• Possesses and expresses patience and empathy for customers
• Acts professionally in a work environment
• Must be 18 years or older and pass a standard background check

• Experience (formally or informally) teaching specifically adults about computer and IT related topics
• Possesses flexibility, a sense of humor, and ability to go with the flow

Time Commitment:

• Schedule is based off customer’s availability. So volunteer must be able to find a common meeting time approximately once a week for 1-2 hours.
• Volunteer would preferably be able to commit to at least 3 months and/or at least when the customer finishes the desired 'curriculum’.

Supervision: Volunteer is supervised by Coordinator of Volunteers and/or possibly the customer’s supervisor/manager.

Benefits:

• Volunteers gain experience assisting staff in a county government health & human services department.
• Volunteers will be able to strengthen their teaching skills
• Volunteers experience the positive feelings of being able to contribute to the mission of Hennepin County and making sure staff are able to better do their job.
• Volunteers have the opportunities to meet other collaterals from various disciplines of practice.
• Volunteers can be reimbursed for mileage expense pertaining to the assignment if requested and have free off and on-street parking
• A letter of recommendation can be written upon request after completion of project
• Opportunities to receive free entrance to Science Museum and Omni Theater throughout the year
• Opportunities to participate in free Hennepin County trainings throughout the year.

• 612-348-9900 or hsph.vcpp.volunteer@hennepin.us
• https://www.volgistics.com/ex/portal.dll/ap?ap=787250092